Hull Humber View Hotel, Signature Collection By Best Western
The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities
* Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
* Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
* Answer phone calls and emails, take reservations, and manage guest information
* Assist with administrative tasks such as billing, record-keeping, and report generation
* Work closely with other hotel departments to ensure a smooth operation and guest experience
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
* Strong communication and interpersonal skills, with a friendly and welcoming personality
* Ability to multitask and work in a fast-paced environment
* Familiarity with computer systems and software, including reservation and property management systems
* Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
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