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Telesales and Customer Service Executive, central scotland
Client:
Location:
central scotland, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
b40732079ce2
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Job Title: Telesales and Customer Service Executive
Location: Central Scotland
Reference: J79177
Contact:
Telephone: 0141 647 6688
Categories:,, ,
We are looking for a passionate person who cares about customers and wants to work in an environment where they can thrive and showcase their skills in a growing business.
Our client, a leading player in the chilled packaging industry, is on an exciting journey and due to continued success, they are looking to add to their fantastic team through the appointment of a Telesales and Customer Service Executive.
As a Telesales and Customer Service Executive, you will work closely with internal teams to proactively increase sales of products with a focus on securing new business.
* Conduct outbound telesales activity to sell the full chilled packaging range
* Organise & manage daily call plan to meet outbound call KPIs
* Respond to email campaign interest, website sample enquiries
* Report on success
* Identify and manage prospects
* Influence customers to win business and cross-sell associated products
* Achieve sales targets in line with KPIs
* Maintain market and competitor knowledge
* Take inbound calls from customers
* Liaise with sales reps, customers, branches, and suppliers
* Issue information and process orders from customers
* Deal with queries relating to orders and costings
* Update orders, prices, and order confirmations in the company’s systems
* Assist with month-end processes
* Update stock levels and report figures to customers
About You:
* Previous experience in a role involving developing both new and existing business in a telesales environment
* Ability to present the benefits of our product range and how this will assist the customer
* Ability to multitask
* Proficient in all IT applications: Word, Excel, etc.
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