We are looking for an Electrical Engineer that wants to do an office role. Whether you are an Engineer that wants to come off the tools or you are just starting your career as an Electrical Engineer we would like to hear from you. This is a permanent opportunity, working with a company that has a great company culture and puts its staff first, based in the Crewkerne area and is in a very commutable location.
Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business. They are looking for someone who is passionate about delivering a first class service to the customer, every time. You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings. Other responsibilities of the role are:
1. Maintain the software database of product specifications
2. Guide customers through step by step solutions
3. Document and track customer issues and resolutions using our ticket base system
4. Collaborate with engineering and production teams to resolve complex issues
5. PCB evaluations of customer circuit and boards
6. Create and maintain technical documentation and knowledge base articles
7. Conduct training sessions for customers and internal staff
8. Stay updated with product knowledge and industry trends
9. Ensure timely and effective resolution of customer inquiries
10. Occasion...