Customer Service Administrator
Salary of £23,920 per annum
Mon-Fri, 8 am - 5 pm
25 days holiday plus Bank Holidays
Company pension scheme and life assurance
Work location: Eastbourne/ East Sussex BN23 6QF
Purpose of the Role
To help create an efficient, effective, friendly, and courteous day-to-day customer service/order processing department for both Wheelchair and Static Seating services.
Main Duties and Responsibilities
We are currently looking for a full-time Customer Service Coordinator to join the team for our Ross Care, East Sussex Wheelchair Service Centre in Eastbourne. Day to day you will handle calls from our service users, family members, and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a healthcare equipment provider, Ross Care East Sussex works in partnership with the NHS to supply the necessary wheelchair and static seating equipment and to support people in their day-to-day life, making a significant impact in giving people the confidence to live more independently.
The Role:
1. Assist and manage incoming calls, answering any queries in a courteous, timely, and professional manner.
2. Communicate any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome for clients.
3. Coordinate orders to be delivered, installed, and collected by our Field Service Engineers.
4. Liaise with clinical staff to book appointments and answer service users' queries.
5. Book appointments with clients, next of kin, carers, and suppliers.
6. Deal with all queries and enquiries from prescribers, service users, carers, and service centre staff.
7. Raise orders and check existing orders for any errors made on the system.
8. Perform general administration that supports daily activities and duties.
Who are we looking for?
1. Strong experience within a similar busy and fast-paced environment.
2. Good attention to detail and accuracy.
3. Excellent communication skills and ability to empathise.
4. Previous administration and diary management experience is advantageous.
5. Professional and confident manner over the telephone and via email.
6. Organised and comfortable with change.
7. Competent IT skills with Microsoft 365 programmes and ability to learn new systems.
8. Satisfactory DBS disclosure.
INDLS
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