Front of House Assistant/Corporate Receptionist within Legal City of London 5 Days per Week, Monday to Friday on a planned rota/shift pattern Salary ranging £30,000 to £35,000 maximum, according to expertise and experience, Excellent Benefits package OVERVIEW: Join this revered City Law firm who are highly ranked in the top Legal 500. This is a notable City law firm where you will join as a valued Front of House Assistant/ Receptionist as a colleague of the Front of House and Facilities team. You will need to have strong communication and organisational skills with a willingness to learn and integrate effectively within the wider team. You will need to demonstrate on your CV, expertise of working within Front of House/Reception and where Facilities expertise would be highly advantageous, and ideally within a Law Firm or Corporate/Professional Services organisation where you can transfer your skills. Consideration may be given to applicants alternatively working within a similar role from a prestigious Five-Star Hotel environment and where you can demonstrate working extensively with clients over several years.The firm offer a continuous development programme, and full support to help you fully enjoy your role and where you will be part of a supportive and collaborative firm and growing team supporting the needs of the business Job Overview & Key Duties: As a Front of House Assistant/Receptionist you will act as a first point of contact and ambassador for the firm and be responsible for: Welcome clients, staff and any others who visit the firm and ensure their experience is a professional and attentive one Ensuring that all clients and visitors receive a first-class meet and greet service. Manage reception including welcoming visitors in person, offering refreshments, and ensuring that meeting rooms and reception are prepared and kept tidy and ready for use Answering the switchboard and managing Reception in a professional and courteous manner, taking messages, and forwarding calls on to the appropriate contact within the firm Working with the Facilities Team to manage catering requests as needed and required. Coordinating all food and drink requirements for meetings Assist the Front of House Manager in any coordination needed for seminars/events and any AV requirements Assist with resource planning and coverage during sickness and holiday absence Adhere to Front of House Conduct and Presentation Code as set by the firm Manage, co-ordinate and participate in other ad hoc projects and working parties as required by the firm more widely Ensuring meeting rooms are set-up to firm guidelines and are in accordance with the organisers, requirements Managing internal and external client meeting room bookings Proactively reporting any faults/tasks relating to building, cleaning, security to the relevant person[s] and facilities team Making sure all appropriate needs of internal and external clients are met including equipment, parking where relevant, security passes Floor walking, checking meeting rooms and offices to ensure standards are maintained at all times Replenishing office supplies and orders as requested. Manage stock levels for basic consumables. Responsible for stock levels and ordering catering supplies for kitchens through the Facilities Team Manage couriers, DX, deliveries and post, and ordering taxis when required Assisting with the co-ordination of office events both marketing and social events, inhouse training room set-up and for seminars when held Undertake any other administrative duties as needed including supplier deliveries & collections as required Key Competencies Required: You will need to be able to demonstrate strong communication and organisational skills with a willingness to learn and integrate effectively with the wider team. You will need to demonstrate on your CV, expertise of working within Front of House/Reception and where Facilities expertise would be highly advantageous You will also have: First class customer services skills and you will have expertise of working as a Front of House Assistant or Receptionist; ideally within a Law Firm; or from a Corporate or Professional Services organisation. Consideration may be given to applicants working within a prestigious Five Star Hotel environment and where you can demonstrate working extensively with clients over several years Have good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), alongside experience of using a room booking system due to the high volume of rooms booked daily, requiring exceptional organisation skills. The ability to set up AV equipment would also be highly advantageous Have a can-do and proactive attitude Have effective communication skills, written & verbal Are able to work collaboratively in a team environment and take clear instruction from the Front of House Management Team and action Flexible to work in the office on a shift rota system between the hours of 07.45am to 7pm (including a one-hour break) and with notice of your weekly shifts given in advance monthly. Shifts may occasionally be changed with other team members to allow flexibility around personal commitments that may arise and if approved by the Management Team You are an enthusiastic and outgoing individual with the ability to empathise with the challenges that clients might be facing and maintaining exceptional customer service alongside being able to work with a wide range of individuals and be willing to help as needed Can demonstrate good organisational skills and be able to use own initiative Have excellent communication skills both verbal and written Discretion with sensitive and confidential information, always working with integrity, diplomacy, and pleasant demeanour Can remain calm under pressure and when dealing with competing demands, tasks, and requests Are Organised, proactive and structured approach with the ability to multitask and prioritise Can win trust and confidence of internal stakeholders Able to lead by example with communication and other interpersonal skills Willing to work additional hours on occasion to support with special events Benefits: As well as a competitive salary ranging upon experience, the successful applicant will also receive: Season Ticket Loan after a qualifying period 25 days holiday per annum Private Health Care Excellent Pension Scheme and Firm Contribution Various optional Benefits that can be chosen from a package scheme, and there may be a discretionary annual bonus if business targets are met To apply, please click on the button and send your CV. Please note due to a high volume of applications we are unable to reply to every application. If you have not heard from us within 4 working days from application you will have been unsuccessful on this occasion, but we welcome future applications and thank you for your interest.