Lleoliad gwaith: Coed Pella / Canolfan Nofio Llandudno (ar penwythnosau)
Mae cyfle cyffrous wedi codi i ymuno â thîm Ffit Conwy Cyngor Bwrdeistref Sirol Conwy fel rhan o’r tîm Canolfan Gyswllt sydd newydd ei sefydlu.
Dylai ymgeiswyr fod â diddordeb brwd mewn cefnogi eraill a darparu gwasanaeth gwych i gwsmeriaid, ac yn ddelfrydol, ymrwymiad a diddordeb mewn hamdden a ffitrwydd.
Bydd deiliad y swydd yn cyflawni ystod o ddyletswyddau yn cynnwys ateb galwadau ar ran Ffit Conwy, helpu ag archebion cwsmeriaid a thraws werthu gweithgareddau a sesiynau. Ateb ymholiadau dros e-bost a monitro gwybodaeth ar ein cyfryngau cymdeithasol. Rhaid i ymgeiswyr fod â sgiliau TG a phrofiad o weithio gyda phecynnau TG Microsoft Office ac mae’n rhaid iddynt feddu ar arddull gyfeillgar dros y ffôn ac yn ysgrifenedig. Bydd profiad o weithio mewn amgylchedd swyddfa brysur o fantais.
Mae oriau gwaith yn seiliedig ar rota saith diwrnod.
Byddwch yn gweithio’n agos gyda Rheolwr y Ganolfan Gyswllt a chydweithwyr yn Ffit Conwy i helpu i sefydlu profiad eithriadol mewn gwasanaeth i gwsmeriaid.
Os oes gennych ddiddordeb brwd mewn hamdden, ffitrwydd ac ymrwymiad i wasanaethau cwsmeriaid, gydag agwedd gyfeillgar a phositif, rydym yn aros i glywed gennych.
Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Kim Aldous, Rheolwr Canolfan Gyswllt, 01492 575902 Kim.aldous@conwy.gov.uk
Gofynion y Gymraeg: Mae’r gallu i gyfarthrebu yn y Gymraeg yn hanfodol ar gyfer y swydd hon. Rydym ni wedi ymrwymo i'r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd.
Rydym yn frwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg, beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.
Mae Conwy wedi ymrwymo i ddiogelu. Bydd cymwysterau a geirdaon yn cael eu dilysu.
Mae Conwy wedi ymrwymo i gyfle cyfartal ac rydym yn croesawu ymgeiswyr o bob rhan o'r gymuned. Rydym yn darparu opsiwn i bobl anabl wneud cais mewn gwahanol fformatau. Cysylltwch â'r Tîm AD ar 01492 576129 i gael cyngor pellach.
Work base: Coed Pella / Llandudno Swim Centre (at weekends)
An exciting opportunity has arisen to join Conwy County Borough Council’s Ffit Conwy team as part of the newly established Contact Centre team.
Applicants should be have a keen interest in supporting others and delivering great customer service and ideally a commitment and interest in leisure and fitness.
The postholder will carry out a range of duties including, answering calls for Ffit Conwy, assisting in customer bookings and cross selling activities and sessions. Answering email queries and monitoring information on our social media. Applicants must be IT literate with experience of working with Microsoft Office IT packages with a pleasant telephone and written manner. Previous experience of working in a busy office environment would be an advantage.
Working hours are based on a seven day rota basis.
You will work closely with the Contact Centre Manager and colleagues across Ffit Conwy to assist in establishing an exceptional customer service experience.
If you have a keen interest in leisure, fitness and a commitment to customer service with a friendly and positive outlook we’re waiting to hear from you.
Manager details for informal discussion: Kim Aldous, Contact Centre Manager, 01492575902 Kim.aldous@conwy.gov.uk
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.
We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified.
In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .