Location: East Grinstead RH19 2BH
Address: London Rd
We have an exciting new vacancy for a Spa Receptionist to join our team at The Felbridge Hotel Gatwick. Our modern hotel features 116 stylish rooms, a fully equipped gym, and a relaxing leisure and spa area, complete with a heated indoor pool, sauna, and steam room. Conveniently located on the edge of East Grinstead along the A22, were easily accessible from the M23 and M25 motorways, making us commutable from nearby towns such as Royal Tunbridge Wells, Crawley, and Horley.
Benefits include:
* An attractive salary
* Career development opportunities throughout the UK
* Significant staff discount rates when staying at one of our 60 hotels in the UK
* 50% discount off food and drink if staying at one of our hotels
* Friends and family hotel stay discounts
* Reduced membership at our Leisure clubs
* Free meals on duty (when applicable)
* Employee referral scheme
* Free Uniform (if applicable to your role)
* Up to 28 days holiday including bank holidays per annum.
* Auto enrolment pension scheme.
Your duties will include:
* Greeting guests and ensuring everyone feels welcome.
* Handling guest enquiries professionally via phone, email, and in person.
* Processing payments and bookings for spa experiences, packages, and memberships.
* Informing guests about the spas facilities, offering guidance and assistance when needed.
* Upselling treatments, spa products, and other services tailored to each clients needs.
* Maintaining accurate client records, tracking treatment history and feedback to enhance customer care.
The ideal candidate:
To succeed in this role, you should possess strong computer literacy skills, a confident and professional phone manner, excellent customer service skills, and the flexibility to work varied shift patterns, including days, evenings, and weekends.
While previous experience and knowledge of spa treatments and products are desirable, they are not essential. Proficiency in using booking systems such as Opera and Premier booking systems are also beneficial but not required.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
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