WORKING HOURS: 4x4 shift - x2 Days 0600 to 1800 - x2 Nights 1800 to 0600
JOB PURPOSE
To support the Operations Controller in ensuring the efficient, day-to-day running of the department.
MAIN RESPONSIBILITIES AND DUTIES:
* Support daily operations to ensure everything runs smoothly.
* Book aircraft handling services in the company’s system.
* Arrange crew and passenger accommodation, fuel, and transport.
* Track and compile fuel data in Excel.
* Provide crew with essential information like NOTAMs and weather updates.
* Help with ramp duties when needed, including loading baggage.
* Be the first point of contact for crew and address their queries.
* Respond to emails and phone calls in a professional manner.
* Enter passenger passport details into the system during night shifts.
* Assist Customer Service Representatives (CSRs) when required.
* Provide toilet and water services upon request.
* Carry out any other tasks as assigned by the company.
SKILLS AND EXPERIENCE
* Strong communication skills with a focus on excellent customer service.
* Comfortable using computers, especially Excel.
* Willing to work flexible hours, including weekends and bank holidays.
* Able to work different shifts as needed.
* Minimum of GCSEs with a grade C or above in English and Maths.
* A 5-year checkable work history is required for this role.
* Experience in the aviation industry is essential.
* Previous experience in operations is desirable.
* Service industry experience is a plus.
* Familiarity with CFMU and FBO1 systems is helpful but not required; training will be provided.
* Experience in General Aviation (GA) and flight planning is beneficial.
WHAT WE OFFER:
* Competitive Salary: We recognise and reward your skills and expertise with a salary that reflects your contributions.
* Generous Annual Leave: Enjoy increasing annual leave entitlement as you grow with us.
* Salary Exchange Pension Scheme: Secure your financial future with our comprehensive pension plan.
* Employee Assistance Programme: Receive support for your mental and emotional well-being.
* Life Assurance: Gain peace of mind for yourself and your loved ones with our life assurance coverage (subject to scheme rules).
* Employee Cash Plan: Access financial assistance for health and well-being-related expenses.
* Enhanced Maternity and Paternity Schemes: We support you and your growing family during significant life milestones.
* Professional Growth and Development: Access continuous opportunities to enhance your skills and advance your career.
* State-of-the-Art Equipment and Technology: Work with cutting-edge tools and technologies.
* Ongoing Training and Certification Programmes: Stay up-to-date with the latest industry standards and practices.
* Career Advancement Opportunities: Clear paths for progression within our dynamic organisation.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
Schedule:
* 12 hour shift
Work Location: In person
Reference ID: ITJCFBO0082
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