Software Installations Engineer
Location: Wetherby - Yorkshire
Salary: £25,500 – £27,000
Company Overview:
Locker Technology, part of Transforming Learning Group, is seeking a skilled and motivated Software Installations Engineer to join our team. Locker offers powerful user management solutions for schools, academy trusts, and colleges. The ability to consistently manage processes improves confidence in outcomes, increases efficiency, and saves time and money. Locker Connect is a product used by all customers, making installation and support easier, quicker, and more effective.
Job Purpose:
* Remotely install and configure our proprietary software.
* Support customers in using the software.
* Train new customers.
* Troubleshoot any issues during setup.
Key Responsibilities:
* Install the Locker Connect software on Windows server-based systems.
* Setup the Locker Connect Cloud software with the customer.
* Provide guidance and advice during the setup process.
* Record and log the install for reference at each stage.
* Manage the install schedule in partnership with the Customer Success Manager.
* Work with support as and when required.
Minimum Requirements:
Education: IT-related qualifications; relevant experience in the IT industry will be considered.
Experience: Working in an IT support role, preferably in an education environment or for an education-based MSP.
Technical Skills:
* Microsoft Active Directory administration.
* Microsoft 365 Administration.
* Windows Server 2016+.
* Google Workspace system administration.
* PowerShell experience.
* Experience with school MIS systems.
Soft Skills:
* Strong customer service and communication skills.
* Flexibility to work in a fast-paced environment.
* Ability to work with minimal supervision.
* Aptitude for problem solving.
* Attention to detail and accuracy.
Working Conditions:
* 40 hours per week based in the office just outside Leeds, with some flexibility day to day.
Compensation:
* Salary £25,500 – £27,000 dependent on experience.
* 20 days holiday per year.
* Discretionary bonus scheme and company benefits scheme via Bravo Benefits.
Locker is part of the Transforming Learning Group, which provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training. Together, we provide services to 5000 schools across England and employ over 400 staff members. The Transforming Learning Group puts schools and their needs first, taking care of all their technological needs so they can focus on teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility within our team. #J-18808-Ljbffr