NMS Recruit are seeking an experienced Senior Field Engineer with strong leadership experience to join a leading fibre company. You will be responsible for the emergency repair services (ERS, supporting customer connections and assisting network build activities / active layer support as required.
You will be involved in all aspects, supporting stakeholders of the business to deliver and maintain the network. Ensuring repair, installation and maintenance are performed to the highest standards in line with quality standards. This will include the scheduling and availability of resources to ensure 24/7 engineering cover each day of the year and ensuring costs are managed with internal and external resources.
The SFE has responsibility for leading the Field engineering resources and ensuring that they are skilled, trained and have all the required tooling and materials to carry out their roles. This includes the availability and capability of contractor ERS resources, and all delivery is carried out safely and to quality standards. The SFE will be responsible for scheduling planned work as required working with the IOC and Network Engineering teams.
Responsibilities
·Responsible for the Day-2-Day delivery of the network assurance including:
oTimeliness of on the day repair services.
oQuality of works undertaken.
o24/7 capacity and capable resource, internal and contractor.
oCustomer satisfaction of engineer (contractor) visit.
oDefining and delivering the res...