Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.
As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.
JOB SUMMARY
The office administrator will play a pivotal role providing timely and effective administrative support to the Sales, Service and Distribution teams including administrative / clerical support, document processing, record keeping and marketing functions. The incumbent must be comfortable making and receiving calls along with dealing with customers and be confident using Microsoft Windows, CRM and ERP to manage our customer data and track quotations.
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Assist the service team by liaising with customers, booking in work, processing work orders, providing quotes to customers and collecting/processing payments.
2. Assist with processing spare part orders.
3. Assist the sales team by providing accurate quotes and processing orders through utilising the ERP system.
4. Support the sales team ensuring prospects and leads are captured and managed effectively to generate opportunities and sales.
5. Build rapport with customers and provide efficient and effective levels of customer service.
6. Any other general administrative duties as required to support all facets of the business such as booking and receiving consignments including imports and exports, generating reports for the managers, filing, and archiving.
KNOWLEDGE, SKILLS & ABILITIES
1. Attention to detail and accuracy
2. Effective communication skills
3. CRM and ERP system experience
4. Ability to work under pressure and to tight deadlines
5. Flexibility and adaptability
6. Excellent Windows office suite familiarity
EDUCATION AND EXPERIENCE
Required Education / Experience
1. Experience of working within an office based administrative role
2. Experience with importing and exporting
3. Strong phone presence and experience of making outgoing cold / warm calls
4. Excellent verbal and written communications skills
5. Ability to multi-task, prioritize, and manage time effectively
Preferred Education / Experience
1. Experience of working within Customer Support or Customer Service environment
2. Experience working with a CRM System (ideally Microsoft Dynamics)
HOW WE LIVE OUR CULTURE
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.
WHAT BENEFITS DO WE OFFER?
* Competitive and performance-based compensation packages and bonus plans
* Educational assistance, leadership development programs, and recognition programs
OUR COMMITMENT TO EMBRACE DIVERSITY
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.
ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions.
OUR VALUES
* Integrity
* Accountability
* Teamwork
* Results
WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace.
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