Summary
Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects.
Annual wage
£12,979.20 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday 8.45am - 5.30pm, Friday 8.45am - 3.50pm
39 hours a week
Possible start date
Saturday 1 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects.
They include sending out of recruitment agreements and confirmation with maps and all associated materials.
Registered with BHBIA and all relevant training is given to obtain BHBIA certification on Legal & Ethical guidelines and Adverse Event reporting. This is done before being able to communicate with any healthcare professional. Other regulatory work-related training is given on market research standards and quality control systems as and when needed (project specific).
Primary Responsibilities:
* Recruitment of Healthcare Professionals
* Completion of any regulatory work-related training
* The sending out of recruitment agreements and confirmations
* To carry out interviews & screening by telephone ensuring standards set by MRS, BHBIA and ARG are met
* Annual renewal of BHBIA certification
* To undertake any other tasks, under the guidance of the team leader, to ensure successful and efficient performance of the department
Where you’ll work
1 MIDLAND DRIVE
SUTTON COLDFIELD
B72 1TU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
P.T.P. TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2
* Functional Skills maths and English if required
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 and above)
* Maths (grade 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental