Job summary Band 3 Specialist Rehabilitation and Mobility Centre Administrator 22.5 hours per week, permanent The post holder will act as a Specialist Rehabilitation and Mobility Centre Administrator to facilitate the provision of wheelchairs and associated equipment to service users throughout North Cumbria. They will communicate effectively with all service users and colleagues, and by following departmental guidelines and standards ensure an efficient and effective service is provided. Main duties of the job To work cohesively with the admin and clinical team within Wheelchair Services, to undertake the following: - processing wheelchair referrals - speaking to patients and clinicians on a daily basis and fielding any enquiries - booking clinical appointments, including on-site and domiciliary visits - ordering equipment on procurement system and tracking equipment to alert clinician when ready for handover. On occasions, this will involve communicating with suppliers - liaising with approved repairer (based in Carlisle) to ensure stock levels are adequate and all appropriate equipment received has been had a pre-delivery inspection undertaken - taking delivery, unpacking, labelling up and storing accessories in on-site wheelchair store room - providing reception cover for the Centre, as part of a rota in the event of reception team being absent About us At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'. Being a clinically led organisation Quality and safety at the heart A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 262-A-24-6702723 Job locations Cumberland Infirmary Lower Ground Floor, Cumberland Infirmary, Newtown Road, Carlisle Carlisle CA2 7HY Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 Administration cost of £3.85 £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 administration cost of £3.90 £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 Administration cost of £3.85 £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 administration cost of £3.90 £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Person Specification Qualifications Essential oEducated to GCSE or equivalent in English and Maths Experience and Knowledge Essential oExperience of working in an office environment oExperience of working with NEP (or similar system) for ordering and receipting stock oTrust Mandatory training oEquality and Diversity awareness oHealth and Safety awareness Desirable oExperience of working in health/social care setting oExperience of communicating with patients with disabilities, impairments and/or learning difficulties oExperience of working in an out-patient department oBasic understanding of Prosthetics, Orthotics and Wheelchair Services oDisability awareness Skills and Aptitiudes Essential oAbility to work as a member of a team oExcellent communication skills, both written and verbal oGood organisational skills oAbility to prioritise own workload oFlexible, enthusiastic approach Desirable oEmpathy and patience, when dealing with difficult situations oAwareness of communication needs of people with disabilities oNegotiation skills Person Specification Qualifications Essential oEducated to GCSE or equivalent in English and Maths Experience and Knowledge Essential oExperience of working in an office environment oExperience of working with NEP (or similar system) for ordering and receipting stock oTrust Mandatory training oEquality and Diversity awareness oHealth and Safety awareness Desirable oExperience of working in health/social care setting oExperience of communicating with patients with disabilities, impairments and/or learning difficulties oExperience of working in an out-patient department oBasic understanding of Prosthetics, Orthotics and Wheelchair Services oDisability awareness Skills and Aptitiudes Essential oAbility to work as a member of a team oExcellent communication skills, both written and verbal oGood organisational skills oAbility to prioritise own workload oFlexible, enthusiastic approach Desirable oEmpathy and patience, when dealing with difficult situations oAwareness of communication needs of people with disabilities oNegotiation skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust Address Cumberland Infirmary Lower Ground Floor, Cumberland Infirmary, Newtown Road, Carlisle Carlisle CA2 7HY Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)