Job Description: Health Assessments Booking Advisor - Webchat Permanent Full Time (37.5 Hours) Bupa Place, Salford Quays, Manchester (M50 3SP) Hybrid working – however, would be required to do a minimum of 2 days in the office. Will only be entitled to hybrid working once training has been completed. Shifts: Mon – Fri 8am – 8pm; Saturdays 9am -5pm (essential requirement would be to work one Saturday per month, would get the time back during the week when working on Saturdays) Salary – £25,000 Performance based bonus Shift Pattern hours: 8am-4pm 9am-5pm 10am-6pm 12pm-8pm Rota are given 4 weeks in advance. We make health happen At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further. As a Health Assessments Booking Advisor no day is the same in this fast-paced, busy and varied role. This is an exciting role working within Health Services. You will be dealing with both new and repeat self pay or corporate customers, selling and assisting them in booking their Health Assessment, MSK appointments, GP visit and many more primary care products. This could be via the telephone, webchat or Teams. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. You’ll help us make health happen by: Working towards achieving a monthly revenue target and also an overall annual target Working on inbound and outbound calls Arranging appointments within our Bupa clinics and liaise with the centres on a daily basis Communicating with customers either via the telephone, email or webchat Working with the eligibility & contracts team to ensure corporate customers are covered offer upgrades and cross sell other products Key Skills / Qualifications needed for this role: You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up sell added products. Understanding of customer service principles and a commitment to service excellence. You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills. Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary. Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets Excellent sales and negotiation skills Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department Telesales experience (desirable) Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on adama.konebupa.com or mobile on 07395878088. Time Type: Full time Job Area: Administration Locations: Bupa Place