Here at the Mid Yorkshire Teaching Hospitals NHS Trust, an exciting opportunity has arisen for a Clerical Officer to become a key role within our department. We require someone who has excellent organisational and interpersonal skills, who can continuously improve themselves and help others to do so. You will have excellent communication skills, caring, empathetic to patient needs, and embody the Trust Values.
We are a challenging and fast-paced service and require someone who can step into this role with confidence, professionalism, and the ability to motivate themselves and others. We are looking for someone who can uphold our trust values and behaviours and play a crucial role in delivering excellent care.
This post requires hours to be covered from 8am to 8pm, Monday to Sunday.
We are currently a 4 site trust, with services expanding into the new Community Diagnostic Centre in Wakefield, which as part of your role you will be required to work across all sites.
Main duties of the job
1. To provide efficient, clear system of communication and administration to enable the department to run effectively and smoothly.
2. Be a key part of the reception team and welcome patients and visitors alike to the department.
3. The role will include inputting data onto the Radiology information system, distribution of reports, liaising with internal and external stakeholders.
4. Utilising different Radiology systems, to ensure high quality patient experience and care.
5. Liaising with key stakeholders both internal and external.
6. Undertake administrative tasks as delegated.
Job responsibilities
1. To provide a welcome to the patients who are in contact with the department.
2. The post holder will be responsible for designated clerical duties in the department.
3. Play a lead role with administrative tasks in the department utilising IT systems in line with the department's Key Performance Indicators.
4. Promote effective customer focused communication with patients and service users.
5. To respond to telephone and/or face to face enquiries complying with departmental guidance.
6. Request, cancel and re-arrange appointments in line with local and national targets.
7. To assist with the confidential management of all types of patient records and ensure that all documentation is accurately complete and promptly dispatched.
8. To be responsible for the accurate and timely storing/scanning of records, referral letters.
9. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
10. Assist with the preparation of patient records for outpatients in a timely manner as and when required.
11. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.
12. To arrange transport as necessary for the patient in accordance with requirements of the department.
13. To carry out general administration duties and provide clerical assistance, as required.
14. To send and receive faxes in a safe haven environment as per Trust policy.
15. Ensure that all hospital records are tracked and booked using the Trust's File Tracker computer system.
16. Receive, sort and distribute goods and post delivered to the ward/department.
17. Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
Personal Attributes
1. Friendly, respectful of colleagues, approachable.
2. Ability to act diplomatically in sensitive situations.
3. Good Customer Service skills.
Knowledge and Awareness
1. Confidentiality issues.
2. Awareness of own limitations.
Skills and Abilities
1. Keyboard skills.
2. Develop and maintain positive working relationships.
3. Demonstrate effective and clear written, verbal and telephone communication skills.
4. Work with demanding workloads and prioritise tasks.
5. Maintain a safe working environment for self and others.
6. Willingness to take on tasks.
Experience
1. Experience of working with filing systems.
2. Experience of good customer or patient care.
3. Work with IT systems.
Other
1. Ability to satisfy Occupational Health screening.
2. Adaptable and flexible according to the demands of the service.
3. Understanding of need to maintain confidentiality.
Qualifications
1. Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
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