Baltic Apprenticeships is excited to work alongside Cambridge Helpdesk who offer a wide array of online and in-person services to make customers' experience with them as comprehensive and welcoming as possible.
As a Technical Support Engineer, you'll provide technical support and advice to their customers and collaborate with their staff on ongoing and new projects. You'll handle tickets from phone calls, emails, and our support portal, with most support being remote and occasional on-site work.
Are you looking for a dynamic role where youre constantly challenged and supported? Join their team and make a vital impact by applying!
In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Provide technical support and serve as a primary contact for customers across various products and services.
2. Troubleshoot and manage IT systems, including Windows desktop support, network setup, VoIP, and Microsoft 365 administration.
3. Monitor and update helpdesk tickets, ensuring...