Job Description Are you an experienced Care Coordinator or Scheduler looking to take the next step in your career? Do you have a passion for ensuring high-quality care and support for individuals in need? Do you want to be part of a team rated outstanding by the CQC? If so, we want to hear from you About the Role: As a Care Coordinator / Scheduler, you will play a crucial role in managing and coordinating the delivery of high-quality care services to our clients. You will work closely with care staff, clients, and their families to ensure that services are delivered efficiently and effectively. Key Responsibilities: Scheduling and coordinating care visits for clients, ensuring staff are allocated effectively and efficiently. Liaising with clients, families, and care staff to confirm appointment details and resolve any issues or changes. Monitoring and maintaining accurate records of care visits, client preferences, and staffing schedules. Managing the availability of staff and resolving any staffing conflicts or gaps. Ensuring that all services are delivered in accordance with care plans and relevant guidelines. Providing support and guidance to care staff, offering assistance as needed. Adhering to all policies and procedures to ensure compliance with health and safety and safeguarding standards. Essential Criteria: Previous experience in a Care Coordinator or Scheduling role within the health and social care sector. NVQ Level 3 in Health and Social Care (or equivalent qualification). Strong organizational and time-management skills. Excellent communication skills, with the ability to liaise effectively with clients, families, and colleagues. Ability to manage a busy workload and adapt to changing priorities. A passion for delivering high-quality care and support to those in need. Desirable Criteria: Experience using scheduling and care management software. Knowledge of local community services and support systems.