What you will do
As a Service Planner, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
What we offer
1. Competitive salary and overtime rates
2. Paid holidays including all bank holidays and sick pay
3. Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical
4. Extensive on the job/cross training opportunities with outstanding resources available
5. Encouraging and collaborative team environment
6. Access to business resource groups
7. Training on our company values and products
8. Company equipment to complete all jobs
9. Long term career development
How you will do it
10. Schedule planned maintenance and reactive works for a team of engineers
11. Complete relevant documents such as permits to ensure works go ahead as planned
12. Work on multiple customer portals
13. Manage the diaries including re-scheduling works to cover engineer absences or emergency works
14. Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
15. Work with the relevant field line managers to utilize the engineers as productively as possible
16. Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
17. Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
What we look for
18. Customer Service skills and experience
19. Outstanding written and verbal skills
20. Ability to multi-task and work well in a high-pressured environment
21. Computer proficiency with the ability to handle multiple PC applications at once
22. A strong sense of urgency, the ability to follow-through and have attention to detail
23. Excellent decision making and problem-solving skills
24. Good organizational skills
25. Previous planning / scheduling experience in a service role is desired
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