Job number UU02347
Country - United Kingdom
Region - Manchester
Location name - Eccles Wastewater Treatment Works, Peel Green Road, Eccles, Manchester, M30 7DR
Posting End Date - 19/03/2025
Band - 6b
Role Type - Permanent
Work hours - 37 Hours per Week
Salary - £33,501
To provide great water for a stronger, greener and healthier North West.
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays.
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover.
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements.
* A comprehensive healthcare plan through our company-funded scheme.
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions.
* Best Doctors.
* Salary Finance.
* Wealth at Work courses.
* Deals and discounts.
* EVolve Car Scheme.
* Employee Assistance Plan.
* Mental health first aiders.
* ShareBuy.
* MORE Choices flexible benefits.
* Enhanced parental leave schemes.
Job Purpose
To support United Utilities (UU) Water Networks to deliver against its regulatory targets and customer promises for leakage control.
To be accountable for proactive and reactive leakage detection activities within District Meter Areas (DMAs) and Upstream within District Meter Zones (DMZs). This will involve the deployment and assessment of appropriate leakage detection methodologies, depending upon the technical requirements of the area being assessed.
Work in close liaison with the Network team to ensure the timely and efficient repair and resolution of leakage issues as well as being accountable for proactive private leakage detection to resolution. Accountable for raising repairs through to the Network partners as well as supporting the Network partners through the repair process to ensure that they are undertaken in a safe, customer-focused, timely and cost-effective manner.
Accountabilities & Responsibilities
* Use various methodologies (correlating, sounding, step testing, data loggers) tailored to each task to detect leaks comprehensively.
* Identify and manage leaks both upstream and on customer premises, serving defective fitting (DF) notices when leaks are detected proactively.
* Raise and manage repair work with the Network Maintenance Alliance (NMA), ensuring repairs are conducted safely, customer-focused, timely, and cost-effective, while minimizing abortive excavations.
* Address reactive leakage detection for customer-reported leaks (P2) as per the escalation process and operational needs.
* Work closely with Repair and Maintenance teams, assist Water Network Technicians with third-party damage issues, interpret flow and pressure data, conduct risk assessments, and ensure health and safety compliance.
* Ensure PPE and vehicles comply with UU Health and Safety policies, and provide training and support to new staff and apprentices to build a skilled workforce.
Technical Skills & Experience
* Knowledge and experience in the operation of water networks and leakage detection techniques.
* Able to demonstrate the competency to work as part of a high performance team whilst having a proven record of achieving goals, objectives and scorecard measures.
* Demonstrable water network technical experience, including leakage detection and repair.
* Excellent communication and interpersonal skills.
* Effective influencing and negotiation skills.
* Strong customer service focus and be able to resolve customer issues.
* Ability to work alone as well as effectively as part of a team.
Qualifications
Essential Qualifications
* GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills.
About the Team
Join our vibrant team at United Utilities (UU) Water Networks and take the lead in tackling leakage control! We're seeking proactive individuals to spearhead detection activities in District Meter Areas (DMAs) and District Meter Zones (DMZs). You'll deploy cutting-edge methodologies, collaborate with the Network Maintenance Alliance (NMA) for swift repairs, and ensure top-notch customer satisfaction. If you're passionate about making a difference and thrive in a fast-paced environment, this is the perfect role for you!
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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