The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re not afraid to stand up and speak the truth and like to do things a little differently.
The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever. Breaking the mold has always been our way, and we seek someone ready to shake things up.
Your role in a nutshell
To support the store management team in driving sales and profit through supervising and coaching customer consultants, both in their presence and absence, while delivering an exceptional customer experience. You will ensure adherence to company procedures and policies, protect the brand and assets, and uphold The Body Shop’s values and vision.
More about the role
Customer Experience
As a Team Leader, you will work independently with minimal guidance, acting with urgency and effectively handling customer concerns. You will support store layout, inventory management, and other operations as per guidelines. Coaching customer consultants to meet service standards and representing The Body Shop campaigns passionately are key responsibilities.
Delivery
You will understand sales trends, use storytelling to enhance customer experience, and adapt to retail changes. Operating multiple systems, meeting sales targets, and assisting in recruitment are essential. You will perform opening and closing procedures, ensuring all audit documentation is completed accurately. Building strong relationships with customers, team members, and management is crucial.
Teamwork and People Management
Our people are central to our success. As a team leader, you should be supportive of change and new ideas, assist in training new staff, and attract and retain individuals who embody our brand values.
What we look for
* Experience in customer service with a passion for beauty and retail
* Effective communication and operational skills
* Strong interpersonal skills for rapport building and problem-solving
* A positive attitude and willingness to grow
* Ability to multitask, manage time, and work flexible hours
Talent Drivers
* Collaborative Skills
* Purpose
* Personal Conduct
* Leadership
* Commerciality
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