Homeownership Advisor Up to £31,137.70 per year Hybrid, minimum of 1 day p/week in either our Rushden or Peterborough office Permanent, Full Time At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment. In our Homeownership Advisor role, you’ll provide high-quality administrative support for homeownership management, ensuring compliance with leases, legislation, and best practices while assisting in rent and service charge recovery and resolving customer queries. Location: Hybrid, minimum of 1 day p/week in either our Rushden or Peterborough office Salary: Up to £31,137.70 per year Contract: Permanent Your week: 36.25 hours p/week (Monday – Friday, 9am – 5:15pm) Snapshot of your role This is what your day will look like as our Homeownership Advisor: Assist the Homeownership Officer in dealing with queries concerning service charge budgets and audited accounts on all Homeownership tenures. Provide a customer focused service responding to all leaseholder/freeholder enquiries in accordance with Amplius’ standards of service. Be a point of contact dealing with homeowner’s complaints and queries with the services we provide. Dealing with rent/ service charge collection, low-level arrears monitoring, negotiate and agree repayment plans with customers in accordance with the arrears policy and procedure for our Homeownership properties Your toolkit for success To thrive in our Homeownership Advisor role, you’ll need: Sound numerical, analytical and problem-solving skills. Good communication skills by letter, telephone and email with customers. Ability to work under pressure and to tight time scales. Ability to manage difficult conversations with customer concerning arrears. Perks of working at Amplius 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary Paid professional subscription for membership fees relating to your role Employee Assistance Programme offering free wellbeing tools, free flu jabs and more Health cash plan giving cash back for everyday health checks such as optical and dental Cycle to Work and Electric Car Lease schemes High street, holiday and gym membership discounts Plus lots more once you join The important stuff We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference