Join to apply for the Customer Account Co-ordinator role at Cala Consulting
3 days ago Be among the first 25 applicants
This range is provided by Cala Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Company and the Role
This company produces products that solve problems for industry in the real world. They use data, analytics, machine learning and AI to deliver insights to networks and assets through SAAS and cloud-based services. The team is expanding to improve the existing products, grow the customer base and increase revenue. This role will suit someone with strong account management skills and the ability to focus on the customer.
Responsibilities:
* Understanding customer configurations
* Monitor/Asses service against customer SLAs
* Drive solutions to any issue/requests
* Help troubleshoot and resolve issues
* Document issues/solutions and knowledge-based questions
* Understand and support for an efficient deployment process
* Identify and implement any process improvements
* Work closely with technical support, front end and back end teams
* Provide updates and support to the Customer Success Team
* Support with Client reporting
* Internal reporting
* Customer focus
Requirements
* STEM Degree or equivalent work experience
* Willingness to engage and work well with others
* Waste water industry or utility domain experience ideal
* Customer engagement experience
* Full UK Driving Licence (due to travel)
* Demonstrable analytical capabilities with the ability to interpret graphs
* Solution orientated problem-solving mindset
* Excellent communication skills
* Fully confident and proficient in the application of MS Excel, Word, PowerPoint
The package
* Competitive, attractive salary
* Share Scheme
* Hybrid working
* Private health insurance
* Pension
* Cycle-to-work scheme
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
* Industries: IT Services and IT Consulting
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