Providence Home Care is an independent domiciliary care agency based in Bordon, Hampshire. We are currently seeking a dedicated and experienced Home Care Manager to assist in setting up and oversee the delivery of high-quality, person-centred care services across the local area. This role is ideal for a motivated individual with a strong understanding of the Care Quality Commission’s (CQC) requirements and a passion for maintaining excellence in care delivery. About Us At Providence Home Care, we are committed to promoting dignity, independence, and respect for all our service users. As a growing and ambitious care provider, we work closely with local communities and families to offer personalised, professional support to those who wish to remain in their own homes. We are looking for someone to work closely with our Director and CEO (Senior Management), who can lead our service with confidence, professionalism, and compassion. This position requires a Registered Manager to be appointed with the CQC.s Key Responsibilities Business Setup Register the business with the Care Quality Commission (CQC), ensuring all required documentation and policies are in place. Liaise with the CQC throughout the registration process, including preparation for and attendance at the Registered Manager interview. Lead the recruitment and selection process for new carers, ensuring all safeguarding and compliance checks are completed. Deliver and coordinate high-quality training for new carers in line with Care Certificate standards and best practice in adult social care. Assist in the selection, setup, and implementation of care management software systems to support effective operations and compliance. Plan and manage advertising and outreach strategies to attract new service users, promoting the company’s values and high standards of care. Leadership & Management Oversee the daily operations of the domiciliary care service. Manage and support the care team, ensuring roles and responsibilities are clearly understood. Coordinate and implement training and development programmes. Promote a culture of dignity, respect, and high-quality care throughout the organisation. Maintain high standards of compliance and quality assurance in line with CQC expectations. Care Delivery Ensure the safe and effective delivery of care, including accurate documentation and adherence to all regulatory standards. Update and manage company policies in conjunction with senior management. Conduct care assessments, manage risk, and oversee safeguarding protocols. Lead on infection control and health and safety within the service. Liaise with Service Users and families, ensuring transparent and effective communication at all times. Service Users and Service Development Undertake home visits for new and existing Service Users to assess care needs and monitor service quality. Develop person-centred care plans in collaboration with Service Users, families, and healthcare professionals. Respond to Service Users concerns or complaints in a professional and efficient manner. Support the growth and development of the business in line with the company's values. Team Recruitment & Supervision Lead the recruitment, induction, and supervision of care staff. Manage rotas and staffing levels to ensure service continuity. Monitor staff performance, support appraisals, and address issues in line with company policies. Share responsibility for the on-call rota, including out-of-hours support. What We Offer Competitive salary dependent on experience 23 days holiday plus 8 Bank Holidays Company pension scheme Performance-related bonus Access to professional development and training Opportunity to be part of a growing, values-driven organisation Essential Skills, Experience, and Qualifications NVQ Level 5 in Leadership for Health and Social Care (or equivalent) Previous experience as a Registered Manager in domiciliary care Strong knowledge of CQC regulations and legal requirements Excellent organisational, leadership, and interpersonal skills Effective communication skills with Service Users, families, and staff Ability to manage change, resolve conflicts, and make strategic decisions Enhanced DBS clearance (or willingness to obtain one) Full UK driving licence with no more than 3 penalty points Train the Trainer qualification (preferred) Personal Attributes Compassionate, empathetic, and dedicated to high-quality care Strong commitment to service user rights, dignity, and independence Proactive, solutions-focused, and resilient under pressure A collaborative and positive team leader. Employment is subject to: A satisfactory enhanced DBS check Two references from your most recent employers Proof of right to work in the UK Verification of qualifications