Role Overview
Village Hotel Club is seeking a highly skilled and dedicated Night Porter to join our team. As a Night Porter, you will be the first point of contact for guests arriving at our hotel in the evening and will be responsible for ensuring their stay is comfortable and enjoyable.
Responsibilities
* Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
* Work collaboratively with the Night team to maintain a clean and safe environment, ensuring that all areas of the hotel are tidy and well-maintained.
* Support the preparation of rooms for guests, including making beds, restocking amenities, and ensuring that rooms are clean and tidy.
* Assist with the serving of food and beverages in the hotel's bar and restaurant, ensuring that guests receive excellent service and that all orders are fulfilled promptly.
* Develop and maintain strong relationships with all departments, including housekeeping, food and beverage, and reception, to ensure that the hotel runs smoothly and efficiently.
Requirements
* Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues at all levels.
* Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
* Knowledge of customer service principles and practices, with the ability to apply these in a fast-paced and dynamic environment.
* Ability to prioritize tasks and manage multiple responsibilities, with a high level of organization and attention to detail.
* Basic knowledge of hospitality operations, with the ability to learn and adapt quickly to new procedures and systems.
What We Offer
* A competitive salary and benefits package, including a comprehensive training program and opportunities for career progression.
* A fun and supportive work environment, with a focus on teamwork and collaboration.
* The opportunity to work with a leading hospitality brand, with a reputation for excellence and customer service.
* A range of employee benefits, including discounts on food and beverages, health and wellness programs, and access to exclusive events and experiences.