Job summary This is an exciting opportunity for a highly motivated, well organised, dynamic and enthusiastic candidate to work within the ENT team to support the administrative duties within the service.This is a pivotal role, and we are looking for someone who is extremely organised with meticulous attention to detail, where you will liase at all levels with clerical, medical and nursing staff, having a flexible approach and a professional attitude. The post is critical to support the administrative service whilst being committed to meeting the national targets within RTT and Cancer pathways.The candidate will be dedicated to facilitating the smooth running of the patient journey by ensuring there are co-ordinated and streamlined administrative processes that revolve around the patient and their needs. The role includes but is not limited to booking of appointments, resolving queries, outcoming appointments and dealing with post and other administrative duties. The patient pathway Administrator (PPA) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs. Main duties of the job The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs. About us We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care. Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch. These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year. The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer. We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients. Date posted 11 April 2025 Pay scheme Agenda for change Band Band 3 Salary £29,176 to £30,225 a year Per annum Inclusive Pro Rata Contract Permanent Working pattern Part-time Reference number 162-6986-KK Job locations ENT Medical Staff Romford RM7 0AG Job description Job responsibilities Were an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; were no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care were proud of and that our patients are happy with. Many of our 8,000 staff who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and were proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queens Hospital in Romford. We have two of the busiest emergency departments in London more than 300,000 people visited our A&Es in 2023. Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St Georges Health and Wellbeing Hub will significantly increase the number of scans that can be carried out. Were looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. Itll make things easier for staff and will be better for patients Job description Job responsibilities Were an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; were no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care were proud of and that our patients are happy with. Many of our 8,000 staff who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and were proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queens Hospital in Romford. We have two of the busiest emergency departments in London more than 300,000 people visited our A&Es in 2023. Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St Georges Health and Wellbeing Hub will significantly increase the number of scans that can be carried out. Were looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. Itll make things easier for staff and will be better for patients Person Specification Education/ Qualifications Essential Audio typing approximately 50 wpm Desirable Understanding of medical terminology Experience/ Knowledge Essential Knowledge of NHS service provision including the pathway care Desirable Knowledge of healthcare administration systems and processes Personal Qualities Essential Excellent interpersonal skills, verbal, and written communications. Skills/ Abilities Desirable The ability to prioritise tasks effectively. Person Specification Education/ Qualifications Essential Audio typing approximately 50 wpm Desirable Understanding of medical terminology Experience/ Knowledge Essential Knowledge of NHS service provision including the pathway care Desirable Knowledge of healthcare administration systems and processes Personal Qualities Essential Excellent interpersonal skills, verbal, and written communications. Skills/ Abilities Desirable The ability to prioritise tasks effectively. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Barking, Havering and Redbridge University Hospitals NHS Trust Address ENT Medical Staff Romford RM7 0AG Employer's website https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)