Job Title: Community Housing Assistant (25239)
Location: Whitehaven, Cumbria
Type: Permanent, Full Time (37.5 hpw)
Pay: £12.00 per hour (Salary £23,464 per annum), plus great benefits including Health Cash Plan
About the Role:
This is a great job opportunity for a Community Housing Assistant to join Home Group's housing team in Whitehaven, Cumbria. As our Community Housing Assistant (CHA), you’ll be the face-to-face customer support to our communities. If you enjoy variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
Typical Day as Our Community Housing Assistant:
* Engage with customers and be proactive on our estates to get to know our communities.
* Support housing managers in maintaining their areas and improving local neighbourhoods.
* Manage void processes, liaising with local authorities, conducting estate inspections, and coordinating with contractors.
* Carry out and record routine safety and compliance checks in our buildings and communities.
* Manage administrative tasks, including updating records and arranging payments for works.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You Bring:
* A “can do” positive attitude, with proactivity and strong organizational skills.
* A passion for delivering excellent customer service and a genuine desire to help customers.
* Confidence in collaborating with colleagues and external partners.
* An understanding of housing management, housing law, and universal credit is ideal but not essential.
* The ability to use technology to navigate systems and update customer records.
* A willingness to spend much of your time working alone in local estates.
Additional Information:
* This is a hybrid community role. You will spend most of your time in the community with customers, with breaks and team catch-ups at the office or home.
* Flexible working hours may be available; please discuss this during the interview.
* A vehicle insured for business purposes is required; mileage will be reimbursed.
* A Standard DBS check will be required, and we will cover the cost.
Our Team:
You’ll join James and the rest of the Whitehaven team, who are passionate about what we do!
What’s in it for You?
* 34 days leave (including bank holidays and a “me day”), increasing to 39, plus time off for volunteering.
* Health cash plan saving you from £1140 per annum, covering costs for dental, optical, prescriptions, and alternative therapies.
* Over 800 high street discounts on groceries, holidays, and more.
* Opportunities for career growth within the organization.
* Support for wellbeing as we are recognized as one of the best places in the UK for wellbeing.
Finally, please let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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