Our client are a mid sized furniture retailer with a handful of stores in Central London. They are growing their portfolio in a considered manner.
The now look to secure a Store Manager for one of their Central London stores.
We are looking for an individual who LOVES operating the fundamental techniques that sales people have used for decades to engage customers, build relationships and close sales.
We look for an individual who has led small teams, from the front and intensively trained in the various stages of selling.
You will have retail experience, at Assistant Manager or Manager level and have operated in environments that require extensive product knowledge and sales skills. These product areas may be furniture, bedding, electrical equipment, luggage, home goods, cars or jewellery.
This is a role, that will not appeal to everybody in retail. We value personality.
You must be obsessive about:
1.Personalised Customer Service
* Greeting customers warmly as they enter YOUR store. We expect you to treat is as your space!
* Remembering repeat customers and their preferences.
* Engaging in friendly small talk to build rapport.
2.The Art of Suggestive Selling (Upselling & Cross-Selling)
* Recommending complementary products
3. Reading Customer Body Language
* Identifying signs of interest or hesitation.
* Adjusting the sales approach based on non-verbal cues.
4. Storytelling & Product Knowledge
* Sharing interesting facts about the brand or product to make it more desirable.
* Demonstrating how a product solves a problem or enhances the customer’s life.
5. Creating a Sense of Urgency
* Highlighting limited stock or exclusive deals.
6. Handling Objections Gracefully
* Addressing concerns with confidence and product knowledge.
* Offering solutions instead of just accepting a "no."
7. Closing the Sale with Confidence
8. Providing After-Sales Service
* Following up with customers to thank them for their custom.
Above all, you will be passionate about installing the above principles in your team!
You must have the rights to live and work in the UK.