Exciting opportunity to join our client's growing team as a Resident Manager where you will be accountable for providing an exceptional and seamless resident experience.
- Based in Leatherhead
- GBP35,000 - GBP38,000 (DOE)
- Monday - Friday, 8am - 5pm, 9am - 6pm
- Every other Saturday, 9am - 5pm when Saturdays are worked Sunday & Mondays are off
- 40 hours per week
Benefits:
* 25 days holiday + bank holidays
* Contributory pension
* Parking on site
* Private medical
* On site gym
* Training provided
Job Specification:
* Conduct property viewings, ensuring smooth transition from inquiry to reservation for optimal occupancy.
* Communicate confidently with prospective tenants, current residents, and all relevant parties.
* Provide exceptional service from initial inquiry through move-in and throughout the residency.
* Drive customer satisfaction across platforms (Zendesk, Google, Homeviews, HubSpot).
* Getting involved with seasonal events.
* Achieve targets for occupancy, pricing, revenue, and NPS.
* Complete inventory check-ins/outs using Inventory Base.
* Inspect properties for maintenance standards and report issues.
* Manage the move-out process and deposit release via TDS Custodial scheme.
* Ensure accurate data recording and adherence to policies.
* Support resident events, office functions, and holiday cover duties.
* Assist with ad-hoc tasks as needed.
* Manage utility bills for void units and coordinate with utility companies.
* Oversee parcel/postal deliveries, ensuring compliance with processes.
Person Specification:
* ARLA or equivalent qualification (Level 3 essential, Level 4 desirable).
* Proven experience in customer service within lettings/property management.
* Proficient in Microsoft Office and industry systems (e.g., Yardi, RentCafe, HubSpot).
* Experience in property viewings and leasing.
* Strong interpersonal skills, engaging confidently with all stakeholders.
* Solution-focused with a problem-solving mindset.
* Adaptable, resilient, and able to manage pressure.
* Detail-oriented with strong organisational skills.
* Excellent communication, both written and verbal.
* Self-motivated and proactive.
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