The Company This is a fantastic opportunity to join a dedicated, highly motivated and highly skilled, technical support team that specialises in a variety of disciplines. Our support team are charged with providing world class technical support across a range of vendor solutions. A place where the customer is always at the centre of what we do. What is the Purpose of the Technical Support Technician? We are looking for a Technical Support Technician to join our team and provide great technical customer support to our users. You will have the ability to work on a Monday to Friday rota basis covering shifts 7am-4pm, 8am-5pm and occasional Saturday 8am – 12pm What will be the Responsibilities of the Technical Support Technician? Provide first-line technical support to clients via phone, email, and remote access. Working with our IT partners to diagnose and resolve hardware and software issues, including Microsoft 365 and Active Directory. Manage user accounts, permissions, and access rights using Active Directory. Assist with the setup, configuration, and maintenance of IT equipment. Document and track all support requests in the ticketing system. Escalate unresolved issues to second-line support when necessary. Always maintain a high level of customer service and professionalism. Stay updated with the latest industry trends and technologies to provide effective support. What skills and experience are required for the technical support technician? Proven experience in a first-line IT support role. Strong knowledge of Microsoft 365 and Active Directory. Excellent troubleshooting and problem-solving skills. Familiarity with Windows operating systems and common software applications. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Customer-focused with a positive attitude and a willingness to learn. Relevant certifications (e.g., CompTIA A, Microsoft Certified: Modern Desktop Administrator) are a plus. What will the Accounts Assistant get in return? Salary of up to £30,000 (DOE) Company Perks, a national scheme for retailer discounts. Length of service, Increased entitlement of 1 day after 10 years and a further day for every 5 years. Holiday entitlement, 30 days including Bank Holidays. Maternity/Paternity Pay, after qualifying period and terms. Life Assurance, x3 Annual Salary. Pension (Scottish Widows), 4% Company, after qualifying period. Staff Discount, after qualifying period. Training and career progression