Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
The Role
Supports the Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.
Key Responsibilities
1. Works with minimal mentorship to prioritise own work activities to ensure that personal and Team objectives are achieved
2. Participates in team meetings as required, reporting on business progress within their area of expertise
3. Handles assigned projects and supplies to other project as required
4. Provides relevant management information to senior managers
5. Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
6. Collates and communicates client requirements to ensure appropriate marketing of the risk
7. Prepares or checks market presentations
8. Liaises with clients and ensures client queries are resolved
9. Responds to market and third party queries as appropriate
10. Is aware of, and satisfies, territory, tax and legislation requirements
11. Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
12. Plans the most appropriate solution for the client’s demands and needs
13. Takes ownership for data entry, credit control and chasing subjectivities where required
14. Liaises with support technicians and IBA as required
15. Ensures up to date records are maintained at all times on the Company system
16. Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
17. Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
18. Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
19. Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
20. Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process
21. Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
22. Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
23. Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Skills & Attributes:
24. Understands general and legal principles of insurance
25. Understands the relevant regulatory and legal frameworks
26. Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
27. Relevant product(s) knowledge is required
28. Relevant experience in an account handling or technical role is desirable
29. Good understanding of Team objectives and how own role contributes to these
30. Specific systems knowledge relevant to role
31. Good communication and social skills
32. Able to work independently and use initiative
33. Fexibly to achieve tight deadlines/targets with good organisation skills
34. Analytical and able to solve problems
35. An attention to detail and willingness to learn
36. Calm and resilient under pressure
37. Able to positively react to change
38. Is a great teammate, networks and able to build balanced relationships
39. Able to build sustainable working relationships
40. Able to train junior members of the team on specific system/process tasks
Qualifications
41. GCSE Maths and English (or equivalent)
42. A levels (desirable)
43. Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
44. Working towards or has attained ACII (although this is not critical)
Who we’re looking for
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
45. Our successes have all come from someone brave enough to try something new
46. We support each other, in the small everyday moments and the bigger challenges
47. We are determined to make a positive difference, at work and beyond
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
Fixed Term Contract (Fixed Term)