This job offer is presented to you through one of our partners. Click on "Show interest" to be redirected.
Full time, office-based role (night shift is worked from home)
24/7 Operation so you must be able to work shifts!
Up to £28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn £33,600 per annum including the shift allowance)
As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.
The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.
The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.
This would suit someone who has worked in an IT support/Service desk role previously.
Your Duties Will Include:
1. Log and own customer incidents
2. Update incidents with detailed and relevant information in a timely and effective manner
3. Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
4. Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
5. Ensure Customer Service Level Agreements are met or exceeded
6. Respond to customer enquiries in a timely and efficient manner
7. Ensure engineers are despatched when required and according to the SLAs in place for all customers
8. Provide reports for internal and external customers as and when required
Minimum Requirements:
1. Field service or technical service desk experience is essential
2. Highly IT literate and with a technical understanding
3. Basic Network or Cisco knowledge would be a huge advantage
4. A natural problem solver and a strong communicator
Hours/Shifts:
24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster.
During the initial training period the shifts will be 8.30am - 5pm Monday to Friday. When you are trained and feeling confident, the shift pattern will cover the following:
1. Early
2. Mid
3. Evening
4. Late
5. Night (you can work from home for this shift)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr