Main area: Switchboard Operator Grade Band 3
Contract: Permanent
Various shift patterns: 06:00-14:00, 14:00-22:00, 22:00-06:00 & 8:30-17:30
Hours: Part time - 19.75 hours per week (over a 4 week rota, working days Monday-Sunday, hours between Midnight-Midnight)
Job ref: 419-6843051-SO-FM
Employer: York Teaching Hospital Facilities Management
Employer type: NHS
Site: Scarborough Hospital
Town: Scarborough
Salary: £24,071 - £25,674 pro rata
Salary period: Yearly
Closing: 28/01/2025 23:59
Switchboard Operator - Scarborough
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
* We are KIND
* We are OPEN
* We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Job overview
We are looking to recruit a flexible, enthusiastic, friendly, self-motivated Switchboard Operator based in Scarborough Hospital. Some switchboard experience would be an advantage but training will be given.
The switchboard is a 24-hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.
The shift patterns include days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4-week rota.
Main duties of the job
* You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system.
* To operate switchboard and communication systems liaising and negotiating with internal and external callers.
* To deal and resolve (wherever possible) all enquiries in a professional manner acting as help and advice, dealing with the public on the phone.
* To update and process electronic information onto the directory system as and when required chasing up dated information by contacting consultants, secretaries, departments, IT etc.
* Administrative duties as well as taking calls which include processing the information sent to the shared inbox and writing up the doctors on call rota, and accurate logging of the Trust taxi usage.
* Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported and replace batteries for paging equipment.
Person specification
Education, Qualifications and Training
* English & Maths C or equivalent
* Previous Office/Administrative experience in a NHS environment.
* Previous experience in a similar role i.e. telephonist, receptionist etc.
Skills & Attributes
* Good level of communication skills
* Experience of dealing with Confidential information.
Aptitude & Personal Qualities
* Ability to adapt to various situations over the telephone
Experience and Knowledge Required
* Experience of Windows based computer systems.
For further information about York Teaching Hospital Facilities Management type ythfm.co.uk in your internet search bar.
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