Salary and Benefits:
* Competitive
* Hybrid working pattern - 5 Days in the office/5 Days working from home
* 24 days holiday per year
* Pension with 4% salary sacrifice scheme and employer contribution
* Death in Service benefit of 4 x salary
* Employee Assistance Programme
* Cycle to Work Scheme
* Eye Care Vouchers
The Role
As our Customer Relationship Planner, you will be responsible for:
* Dealing with day-to-day telephone enquiries/issues from customers internally and externally, in a timely and professional manner. Sifting out any unwanted calls and ensuring all messages are passed to the relevant personnel.
* Liaising with all stakeholders as required ensuring a high-quality service is delivered and a high level of customer satisfaction achieved.
* Promoting an efficient and professional image to all customers, both internal and external, maintaining a high standard of customer service at all times.
* Daily allocation of workload to engineers.
* Interfacing with other contractors to ensure provision of services and reports received in a timely fashion.
* Making appointments for a range of services.
* Ensuring all data entry related information is recorded and maintained accurately within the company’s Information Management Systems.
* Ensuring all subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS).
* Updating AccuServ as required for certain contracts.
* Raising remedial works following PPMS for invoicing purposes and submitting to client. Investigating PPM issues, updating master PPM spreadsheet and schedule.
* Reviewing, tracking, and monitoring progress of works.
* Processing quotes, updating and closing jobs, financial completion, ensuring all costs collated to enable submission to clients.
* Typing of documents as required.
* Ensuring all policies and procedures are followed.
* Keeping all filing up to date, to enable retrieval as and when required.
* Assisting other admin roles during busy periods/holidays.
* Completing other tasks as required to fulfill the purpose of this role.
* Invoicing.
Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.
The Candidate
To be considered for our Customer Relationship Planner role, you will have the following skills and experience:
Qualifications
* Mathematics and English at GCSE Level achieving a C or above.
* A business administration qualification is desirable but not essential.
* Intermediate user of MS Outlook, MS Word, MS Excel.
Experience
* Administration experience within a busy office/customer-focused environment.
* Ability to provide exceptional customer service, committed to customer satisfaction.
* Ability to deal with upset and angry customers in an appropriate calming manner.
* Self-motivated, flexible, and enthusiastic.
* Excellent written & verbal communication.
* Ability to understand and retain new information and skills.
* Good attention to detail & committed to constantly improving quality of work.
* Multi-tasking skills and ability to work well under pressure and work to tight deadlines.
* Adaptable and able to find solutions.
* Excellent planning and organising skills.
* Able to work as part of a team.
* Decision making and being able to work on own initiative.
* Ability to develop good relationships with business & colleagues.
* Good general education to O level or equivalent standard.
* Understanding of Data Protection & office confidentiality.
If you feel you have the skills for the Customer Relationship Planner, please apply now!
#J-18808-Ljbffr