Inizio Engage is currently recruiting for a new team of Graduate Account Executives to be part of an energetic and fast paced team based in our office in Ashby De La Zouch. The Graduate Account Executives will provide an exceptional customer experience by managing inbound and outbound interactions with our clients existing and new customers on behalf of our client - Seqirus.
As a Graduate Account Executive you will generate sales for our client’s influenza portfolio within Primary Care whilst co-ordinating, monitoring and inputting field-based sales orders, you will also manage stock scheduling levels with the field force to provide clarity of delivery and manage customers’ expectations.
Principal Responsibilities
CUSTOMERS
1. Provide an exceptional customer support service, processing all inbound calls, orders and proactive promotion of products or services where appropriate. Duties to include but not limited to:
2. Responding to incoming calls, emails from customers
3. Answering enquiries regarding product information, pricing, supply updates, deliveries and proof of delivery requests
4. Handle queries and complaints, provide solutions and follow up to ensure resolution on a timely basis and to the satisfaction of the customer
5. Answer first line product enquiries in line with the approved SmPC
6. Provide support to customers with the use of all microsites and forward feedback to the Marketi...