Role: Account Manager: Learning and Development Coordinator Salary: £45k plus bonus Based: Hybrid & Two Days in Buckinghamshire Office Contract Type: The role is a temporary role to provide maternity cover for a year This role is 50% account management & 50% administration. Our client is the UK trade body for companies engaged in vehicle rental, leasing and fleet management. Our client has a varied training and development programme for members, including traditional classroom-style training courses, instructor-led online training courses, an on-line e-Learning platform for compliance and governance, and a skills accreditation programme for individuals. Their programmes are internally and externally monitored for quality-assurance purposes. In the role you will support the Head of Learning and Development with the Account Management, Marketing & New Business targets. You will manage the administration of client portfolios of instructor-led courses by administering training functions in a timely, courteous and cost-efficient manner. You will monitor, complete and review, where appropriate, a learning needs analysis for members and build this into a Sales & Marketing plan. In the role you will promote awareness and drive sales of the services provided by the Learning & Development department and handle inbox training enquiries ensuring that members’ training needs are identified and met. Bonus: Our client offers a 10% bonus of your annual salary if company objectives and personal objectives are met. This bonus scheme is discretionary, and not contractual. Job Responsibilities: e-Learning: Account Manage and drive new business where appropriate Analyse trends and metrics on Active Learner Packages Maximise growth while focusing on all new sales and upsell opportunities Register e-learners Invoice new e-licences and renewals Monitor any system outages, troubleshoot and report problems to Head of Learning and Development Ensure CRM is kept up to date to reflect new licences and renewals on the LMS. Manage the e-Learning renewals process. Ensuring that users are notified of their upcoming renewals, they are actioned, recorded, invoiced for and report to the Head of Learning & Development. Reconcile e-Learning numbers monthly with accounts. Compile a report and present a SWOT analysis to the Learning and Development Department. Maintain e-learner contacts on CRM, ensuring they are up to date. Manage annual Rental Operator Skills examinations under direction from Head of Learning and Development. Sales and Marketing: Review, analyse and report on the Learning & Development sales metrics to monitor progress and meet targets in line with the business plans with the support from the Head of Learning & Development. Maintain the training webpages in collaboration with the Learning & Development Specialist eg. course outlines, course descriptions, e-brochures. Coordinate marketing campaigns for all aspects of the Learning & Development portfolio Monitor delegate sign-ups and success rate. Report on all aspects of the marketing campaign in collaboration with the communications team to maximise engagement with our membership. Training Courses: Control and manage the deployment of training with the trainer on the day to ensure learners meet the required code of conduct training standards. In collaboration with the Head of Learning & Development write, cost and follow up Driven by You instructor-led training proposals Maintain the Training inbox by ensuring queries are responded to in a timely manner Ensure CRM is kept up to date with delegate attendees for instructor-led training courses. Organise and schedule courses with 3rd Party Trainers and accredited training providers If course is on-site, organise meeting room, book lunches, prepare room. Coordinate refreshments on day of training for open course delegates and trainer. Maintain and update Annual Training Planner for the following 12 months. Dispatch training certificates to all delegates attending training events Send out joining instructions to delegates at least 2 weeks prior to training date Maintain Learning and Development member contacts on CRM, ensuring they are up to date. Raise purchase orders and process invoices Organise setup of instructor-led online courses using tools such as Zoom and Microsoft Teams