And the job listing Expires on February 27, 2025
Job Title: Community Case Manager
Reports To: Assistant Director of Case Management
Department: Case Management 336
Direct Reports: None
FLSA Status: Non-exempt
Primary Location: Scarborough, Auburn, Field, Where Necessary
Cell Phone Level: Basic & Data
Summary of Position:
The Community Case Manager will provide case management services to adults and children with disabilities, and their families, in order to ensure that they receive the services and support they need. Case Managers adhere to all policies and procedures set forth by the Office of Children and Family Services (OCFS) and Office of Aging and Disability Services (OADS). The Community Case Manager position is responsible for day-to-day duties provided by the case management leadership team. This position is a service provider position and is expected to spend 72% time providing Case Management service meeting goals for service hours that are established by the supervisor. Quality and overall performance is monitored on an ongoing basis.
Essential Responsibilities: (other duties as assigned)
WEEKLY TASKS
1. Perform face-to-face visits determined by the Case Management Leadership Team.
2. Conduct evaluations and assessments in compliance with AD tasks.
3. Active participation in weekly supervision with Assistant Director of Case Management. Reschedules must occur 12h in advance.
4. Coordinates and/or participates in a variety of meetings/appointments to represent and advocate for the individuals’ rights and interests.
MONTHLY TASKS
1. Attends scheduled staff meetings and training as required by Case Management Leadership Team, the Office of Aging and Disability Services (OADS), and OCFS.
2. Attend additional approved training or job-related activities relating to MHRT-C certification and trauma informed practice.
3. Maintains professional and technical knowledge by participating in in-service training, attending educational workshops and courses, reading, discussions with team.
4. Participates in service team meetings to represent consumer rights and interests. Meetings may include IEPs, due process hearings, mediation, court proceedings, respite, in-home support, mental health counseling, medical/dental appointments, therapy consultations, residential and/or day treatment referrals.
5. Support children client intake process as applicable by leadership team.
STAFF-RELATED
1. Collaborates with AD to maintain a collaborative approach to case management.
2. Active participant in providing information to AD for new research relating to Trauma Informed Organizations.
EXPECTATIONS
1. Provide case management services for 72% of time available for (Children and/or Adult) and enter documentation into appropriate data system within the required timeframe.
2. Promptly and professionally review and respond to communications (telephone, email, fax, mail).
3. As a mandated reporter, reports incidents of suspicions of harm, neglect, or abuse. Assists case managers with ethical situations and reporting.
MTGS/REFERRALS
1. Participate in service team meetings to represent consumer rights and interests. Makes referrals to them when appropriate. Meetings and referrals may include IEPs, PCPs, due process hearings, mediation management, court proceedings, respite, mental health counseling, medical/dental appointments, therapy consultations, residential and/or day treatment.
2. Communicate with guardians, families, and providers of Case Management clients as applicable.
COMPLIANCE
1. Stay current on DHHS (OADS and OCFS) standards and requirements. Stays well-informed of current regulations and policies related to MaineCare funded targeted case management.
2. Requests, receives, reviews, and maintains all case records in compliance with Section 13 of the MaineCare benefits manual and Medicaid Regulations.
3. Documents all billable activity and according to the MaineCare standards.
4. Utilizes tools to provide quality assurance by reviewing notes for accuracy and determining billable work is properly classified.
Additional Responsibilities:
1. Assists with compiling information for database maintenance, quarterly reports, and special projects.
2. Participates in appropriate council meetings, special interest groups and parent workshops. Attends public hearings to address funding and service delivery issues.
3. Works cooperatively with outside providers.
4. Recognizes the primary importance of the organization’s stated mission. This position will require flexibility and continuous development of job performance to achieve its intended purpose.
5. Adhere to Pine Tree Society’s communication platform and media policies to ensure consistent brand messaging and image to internal and external stakeholders.
6. Respects confidentiality and abides by the Society’s HIPAA policy when discussing client, staff, volunteer, and organizational matters including fiscal and related information.
7. Adheres to a safety/risk management program that includes assessment, evaluation, establishment of procedures, incident review, workplace engineering, infection control protocols, training and such other measures that ensure a safe and healthy workplace environment.
Qualifications; knowledge, skills, and abilities:
1. Demonstrated knowledge of and demonstrated competency in the use of computer-based accounting, excel spreadsheet, word processing and computer network utilization.
2. Ability to communicate in both a written and verbal manner.
3. Demonstrated leadership skills through interactions with various age groups and a diversity of personality styles.
4. Ability to develop and maintain positive relationships with peers, employees, consumers and their caregivers, funding and referring sources, and members of the community.
5. Ability to prioritize effectively and remain flexible in order to effectively meet competing demands requiring time and attention.
6. Ability to manage complex situations.
7. Ability to communicate effectively in both a written and verbal manner.
8. Ability to maintain a flexible schedule to meet consumer, staff, and agency needs.
9. Must pass all required background checks including, but not limited to: motor vehicle, criminal, Adult Protective Services, Child Protective Services, US DHHS Fraud Prevention and Protection (OIG) and MaineCare background checks.
10. Possession of a valid Maine driver’s license and the ability to travel to off-site locations.
Education/Experience:
1. Bachelor’s degree in social work or closely related field.
2. One year experience working with people with developmental disabilities.
3. Case Management experience preferred.
4. Clinical or mental health experience preferred.
5. Supervisory, leadership, compliance experience preferred.
Physical Demands:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable people with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee is required to:
1. Physical Demand ADA Compliant language Specifics and Frequency for this position
2. Sit or Stand: Remain in stationary position Regularly/Daily 6+ hours
3. Walk: Move Regularly/Daily 6+ hours
4. Use Hands/Fingers to handle or feel: Activate, use, position, prepare, place Regularly/Daily 6+ hours
5. Climb or balance: Ascend/descend, traverse Occasionally
6. Stoop, kneel, crouch, crawl: Position and move self to stoop, kneel, crouch or crawl Occasionally
7. Talk and hear: Communicate, convey, exchange info Regularly/Daily
8. See: Observe, identify, recognize, determine Regularly/Daily
9. Taste and smell: Distinguish, determine Rarely
10. Lift and carry weight: Position, move, transport, put Reg. 15 lbs, Occas. 40+lbs
While performing the duties of this job, the employee is often located in an office environment with frequent interruptions and a quiet to moderate noise level. Computer use is frequent and regular. Automobile travel, typically within the State of Maine, is frequent.
Conclusion:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position, and amendments may be made at any time it is deemed necessary by management.
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