Hours: Full-time, 39 hours a week
Contract Type: Permanent
Reporting to: Colleague Relations Specialist
Location: Hybrid role, flexible office days
About the role
The role is to provide initial advice and guidance on colleague relations matters to managers and answer queries from colleagues and other teams. The advice will be given across a range of people topics and therefore sensitivity, along with knowing when to escalate or pass on to a Colleague Relations Advisor.
This role is rewarding and challenging, with high volumes of cases and a fast pace. You will be joining a team who are energetic and focused on achieving the highest standards and exceeding our consumers’ expectations.
Key Responsibilities
1. Provide timely, initial (first-line) colleague relations advice to our Retail Stores and Support Office line managers, particularly on people policies, procedures, and terms and conditions of employment. This will be mainly telephone-based and in written format but could also be face-to-face where required.
2. Support the People Assistants to manage the Colleague Relations inbox as part of the wider team ensuring case allocation and timely responses to emails.
3. Be responsible for managing the less complex long-term cases with support from Colleague Relations Advisors.
4. Ensure the automated processes are working correctly and test out new functionality.
5. Responsible for your own colleague relations cases which will be supported and mentored through a Colleague Relations Advisor / Senior Colleague Relations Advisor.
6. Ability to understand when to take responsibility to resolve issues and when to escalate to Colleague Relations Advisor, People Business Partner(s), or line manager etc.
7. Ensure that you always work within the boundaries of current employment legislation and the General Data Protection Regulation (GDPR) when handling colleague data.
8. Work closely with the People Specialist for Risk and Compliance to support reporting requirements for cases and tribunals.
9. Provide advice and guidance on people issues to promote best practices and minimise risk to our Retail Stores and Support Office.
10. Support hearings and meetings as a note-taker on occasion.
11. Check and advise on basic letters for individual colleague relation cases.
12. Create new and maintain all cases onto HEAT (case management system) ensuring records are up to date and documented accurately in real-time.
13. Responsible for ensuring you are up to date with all employment legislation changes and ensuring relevant legal compliance in all HR activities.
14. Role model effective working relationships across the wider People team and business.
15. To work within the values and behaviours of the Company and display high standards of integrity and professionalism towards colleagues and all stakeholders.
16. Consistently meet the Service Level Expectations directly linked within the Colleague Relations team.
17. Work closely with your peers to ensure a seamless delivery of service by understanding their roles/challenges and responding to these by working together to deliver improvements.
18. Input into HR reporting/management information as required.
19. Opportunity to be involved in project work as required.
About You
1. Basic knowledge of UK employment law is essential.
2. CIPD level 3 qualified or working towards qualification.
3. PC literate (Word processing, spreadsheets, databases).
4. Strong collaborative team player.
5. Excellent organisational skills and attention to detail.
6. Strong communication and interpersonal skills.
7. Able to show initiative.
8. Ability to time manage.
9. Ability to work under pressure and to deadlines.
10. Good problem-solving skills and diplomacy.
11. Flexible, pragmatic, and commercial approach.
12. Sound administrative and IT skills.
13. Self-motivation and enthusiasm.
If this sounds like you, we would love to speak further. Please click to apply or register your interest.
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