Customer Experience Specialist (UK-Base
£25K-£35K Package (ran
Location: Frimley / Farnborough (Hybrid Ro
Join our expanding UK team at BGL Corporate Solutions as a Customer Experience Specialist. This is an exciting opportunity to make an impact on our customers by providing support, onboarding, and proactive guidance on our software produc
* Act as the primary point of contact for clients, ensuring they receive timely and effective suppo
* Build lasting relationships with clients, helping them maximise the value of BGL products and achieve their desired outcom
* Collaborate with internal teams to deliver the highest quality of client succe
BGL provides their team members with ample training and resources to assist them in being successful in their role and ongoing training opportunities to assist th
* Relevant experience in customer service, client success, or account management (preferably within SaaS or technology sector
* Great communication skills—both written and verb
* Strong organisational skills and the ability to manage multiple client nee
* Technical know-how or experience with SaaS platforms is a pl
Benefits available to you inclu
* 28 Days annual leave Inc Bank Holid
* Additional annual leave for tenure and RD
* Hybrid working arrangeme
* Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunit
* Social events including monthly lunches and annual eve
* Company Pens
By applying for this position, you acknowledge and consent to your personal data being processed and stored by BGL and shared with our Human Resources team based in Australia. Your data will be handled in accordance with UK data protection laws, and only used for recruitment and employment purposes.