* Market Leading International Business
* A fantastic opportunity to build your career in a supportive environment
About Our Client
Order Processor / B2B Customer Service, Reading: Our client is a globally recognised provider of professional tools, innovative solutions, and equipment. With a history of reliability and excellence, they serve a wide range of industries, offering high-quality products trusted by professionals worldwide.
Job Description
Order Processor / B2B Customer Service, Reading:
* Accurately process customer orders, ensuring timely and error-free input into the system.
* Monitor order progress, liaising with internal departments to guarantee delivery timelines are met.
* Communicate effectively with customers regarding order status, updates, and any delays.
* Excellent systems skills including a good level of Excel and SAP is highly desirable.
* Resolve order discrepancies, shortages, or inaccuracies in a proactive and professional manner.
* Manage documentation for orders, invoices, and shipment details with a high degree of accuracy.
* Collaborate with sales, warehouse, and logistics teams to streamline the order fulfilment process.
* Support the preparation of reports related to order processing and fulfilment KPIs.
* Maintain excellent customer satisfaction through prompt, professional service.
The Successful Applicant
Order Processor / B2B Customer Service, Reading:
* Previous experience in order processing, sales support, or a similar administrative role.
* Strong organisational skills and ability to manage multiple tasks simultaneously.
* Exceptional attention to detail with a commitment to accuracy.
* Proficiency in Microsoft Office (Excel, Outlook) and order management systems (e.g., SAP, Oracle).
* Excellent communication skills, both written and verbal, with a professional demeanour.
* Ability to work effectively as part of a team and independently.
* Problem-solving mindset with the ability to remain calm under pressure.
* A positive, proactive attitude with a focus on delivering exceptional service.
What's on Offer
Salary of circa £26,000 and a good package including 1 day a week working from home (if you want this).
#J-18808-Ljbffr