Job summary An exciting opportunity has arisen in the medicine directorate for an Elective and Diagnostic booking Officer to be based at Frimley Park Hospital. We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace. The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must. Main duties of the job The post holder will be responsible for booking appointments across all Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 08 January 2025 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year Per Annum incl of HCAS pro rata Contract Permanent Working pattern Part-time Reference number 151-KMU137 Job locations Frimley Park Hospital Portsmouth Rd Frimley GU16 7UJ Job description Job responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Job description Job responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person Specification Qualifications Essential GCSE English and Maths pass or equivalent ECDL or equivalent Desirable NVQ Level 2 Administration or equivalent practical knowledge Experience Essential Experience of working in a hospital or busy office environment. Significant experience in difficult patient situations. Some customer care experience Desirable Call centre experience NHS experience Skills and Knowledge Essential Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets Desirable Call centre experience Good knowledge of NHS targets Knowledge of clinical and surgical procedures Person Specification Qualifications Essential GCSE English and Maths pass or equivalent ECDL or equivalent Desirable NVQ Level 2 Administration or equivalent practical knowledge Experience Essential Experience of working in a hospital or busy office environment. Significant experience in difficult patient situations. Some customer care experience Desirable Call centre experience NHS experience Skills and Knowledge Essential Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets Desirable Call centre experience Good knowledge of NHS targets Knowledge of clinical and surgical procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Frimley Park Hospital Portsmouth Rd Frimley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)