Summary
Starting in September 2025, our program will give you the opportunity to develop a range of skills while spending two years supporting our liability claims team with new and existing clients, including collection of evidence, handling document management for the team and developing and maintaining peer relationships with brokers and clients.
Wage
£28,000 a year
Training course
Insurance professional (level 4)
Hours
Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date
Monday 15 September
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Some of your specific responsibilities during apprenticeship could include:
* You will handle Marine claims, managing the process from start to finish, ensuring timely and accurate resolutions.
* You will provide excellent customer service, keeping clients informed and ensuring their needs are met throughout the claims process.
* You will maintain accurate claims records, ensuring that all information is properly documented and easily accessible.
* You will work with colleagues in other teams, collaborating to resolve claims efficiently and support clients effectively.
Where you’ll work
ALLIANZ HOUSE
60 GRACECHURCH STREET
LONDON
EC3V 0HR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DAVIES LEARNING SOLUTIONS LIMITED
Your training course
Insurance professional (level 4)
Equal to higher national certificate (HNC)
Course contents
* Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures.
* Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.
* Can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships. Can leverage relationships to improve the reliability of customer service based on customer feedback. Engages with and supports colleagues so that they are empowered to resolve customers issues within organisational guidelines.
* Takes ownership for delivering in their area of responsibility. Finds ways to progress and meet commitments when issues arise, being creative where appropriate. Escalates issues and decisions where necessary. Identifies and proposes business process improvements .
* Applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly. Assesses whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.
* Provides technical advice and support to others on complex insurance matters.
Your training plan
Insurance professional level 4
Starting in September 2025, our claims apprentice program will give you the opportunity to develop a range of skills while spending two years working in London with one of our claims teams. In addition to on-the-job development, you’ll spend 20% of your time participating on a Level 4 Insurance Specialist apprenticeship program which will enable you to apply for your diploma in Insurance from the Chartered Insurance Institute. This is an ideal opportunity for anyone looking to embark on a career in claims and will provide you with the knowledge, skills and behaviors for success.
Requirements
Essential qualifications
A Level or equivalent in:
* Any (grade Any)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Analytical skills
* Team working
* Initiative
Other requirements
This position is designed for those holding 3 A-levels (or equivalent). Those with a higher level of qualification, such as a bachelors degree, are advised to apply to one of our other early careers program or direct entry roles. You must have achieved Level 2 in English and Math (equivalent to GCSE grade 9-4/ A*-C)