We are seeking a Veterinary Receptionist for our small animal general practice based in Kilbarchan!
Your Role
In this role, you'll deliver outstanding customer service to clients through phone, email, and face-to-face interactions, fostering strong relationships with pets and their owners. You will handle client inquiries, concerns, and requests efficiently, while managing the scheduling of vet and nurse appointments and coordinating surgeries. Key duties include accurate data entry, maintaining up-to-date client records, and ensuring clear communication to meet client needs. You'll also uphold professionalism and phone etiquette, assist in implementing new business processes, promote best practices in pet care, and manage payment processing and end-of-day cashing up.
Work With Excellent Facilities
Kilbarchan Vets has been established over 35 years and is in the centre of a beautiful leafy conservation village with a strong community feel. There are great transport links with us being close to Glasgow Airport and only 20 minutes' drive to Glasgow city centre, and 30 minutes from Loch Lomond and the coast. The practice is 5 minutes' walk from the local park allowing us to make the most of the weather during our lunch breaks.
The building has 3 consulting rooms including a nurse consult room, a newly refurbished waiting room, prep area with tub table, theatre, and a separate lab and pharmacy. We have an enclosed garden at the rear to take our inpatients out to toilet. For staff, the upstairs has a staff room and kitchen facility.
Join a Supportive Team
Having been a cornerstone in Kilbarchan for many years, we are fortunate to have a loyal and dedicated client base, many of whom are proactive about their pets' care and preventative health.
We pride ourselves on fostering a supportive and welcoming environment for new team members. Our practice culture embraces fresh ideas and is committed to enhancing patient care. We are also focused on improving sustainability within our practice, having recently updated our dispensing packaging and transitioned to reusable theatre scrub caps.
Working Pattern:
This is a part-time role working 20 hours per week on a Thursday and Friday from 8:30am-7:00pm. There will be 1 in 4 Saturdays from 9:00am-1:00pm.
Our Ideal Candidate
1. Prior experience in customer service or reception desk roles
2. A highly motivated team player
3. Strong verbal and written communication skills
4. Excellent organisational skills with a keen attention to detail
Why join us?
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care
Kilbarchan Veterinary Practice, Kilbarchan
11 Steeple Street, Kilbarchan, PA10 2JF, United Kingdom
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. #J-18808-Ljbffr