About the Role Church Langley Medical Practice has an opportunity for a operations supervisor based within our reception/admin team on a full-time basis for 37.5 hours per week. This is an office based, 5 day per week role. In this essential front-line role at the practice, the operations supervisor will oversee day to day operations, ensuring the reception team help patients access the right services, assist with keeping health records accurate and ensure that appointment bookings are well-managed. This role will encompass the following duties; Managing reception and the reception team. HR set-up. Complaints primary contact. Telephone data reporting. Identifying and delivering training. Compiling reception staff rotas. Supporting the management team by compiling reports. Coordinating cover for staff absences. Working with the GP Assistant to coordinate home visits. Scheduling and take minutes for the PPG meetings. Championing continuous improvement. Leading/inspiring reception team. About the Candidate We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Ability to analyse data. Strong IT and administration skills. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us We are a medium sized practice with a high percentage of younger patients, a lot with children. Based in Church Langley we have free parking on our doorstep in the Tesco’s car park. Church Langley is a work in progress, we are striving to update technology available and modernise the way we work. A positive attitude and fresh ideas are very much welcome within the team. We believe in developing our own team just as passionately. If this sounds like a place where you could bring some positive enjoyment to the diverse community, please get in touch. We offer a range of benefits including the NHS pension scheme, health service discounts and a minimum of 28 days annual leave (FTE), with enhancements for long service. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.