Scheduler/Service Co-ordinator (Temp to Perm)
Location: Uxbridge
Salary: £12.21 per hour
Hours: Part-time – 24 hours per week (3 full days)
Join a Dynamic Team as a Service Co-ordinator!
We are seeking a proactive and organised Service Co-ordinator to join a friendly and supportive team in Uxbridge. This part-time, temp-to-perm role is ideal for someone with strong communication skills and the ability to manage multiple tasks efficiently.
Key Responsibilities:
• Answering phone calls and logging jobs accurately.
• Providing exceptional customer service and addressing queries efficiently.
• Arranging engineer visits and managing site parking.
• Preparing site visit paperwork and ensuring all required materials are ready.
• Maintaining regular communication with engineers and controlling their workloads.
• Downloading job information and updating relevant systems.
• Preparing parts and paperwork for collection by engineers.
• Providing on-road and on-site job support where required.
• Checking parts received before scheduling jobs.
• Reviewing open jobs weekly to ensure progress and completion.
• Monitoring ongoing jobs to ensure timely resolution.
• Uploading engineer information to customer systems and maintaining accurate records.
• Keeping engineers’ work diaries up to date.
• Updating customer call log systems to reflect current status.
Requirements:
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and priorities effectively.
• Experience in customer service or a similar role is advantageous.
• Proficiency in using computer systems and scheduling software.
• Willingness to participate in the standby rota and handle emergency calls.
This is a fantastic opportunity to join a supportive team and develop your skills in a hands-on, varied role.
What You Need to Do Now:
If this sounds like the perfect role for you, apply today! Or, if it’s not quite right but you know someone ideal, refer them to us and earn a £100 voucher when they’re placed and pass probation.
If you're interested, please submit your CV. Due to the high volume of applications, if we do not contact you within 48 hours, please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
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Keywords: Scheduler, Service Co-ordinator, Service Coordinator, Uxbridge Jobs, Customer Service, Scheduling, Job Logging, Engineer Coordination, Temporary to Permanent, Part-Time Work