Senior Implementation Lead - Midlands and East of England
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Job Summary
Join the NHS Business Services Authority (NHSBSA) in a transformative leadership role, where you'll play a pivotal part in the national delivery of the Future NHS Workforce Solution.
The future solution will build upon the success of the Electronic Staff Record (ESR), which is the national HR and payroll system for the NHS. It processes £55 billion in payments each year to NHS colleagues, which is 7% of the UK's workforce.
You'll drive the successful implementation of the future solution. Your role will involve strategic leadership, managing key implementation activities, and ensuring seamless delivery across multiple User Organisations.
There are 4 regional roles available and 2 national. All roles require travel across all NHS regions where required.
The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the FWS programme, which is scheduled to run until 2030.
Interview will be held in person, WC 5th May.
Main duties of the job
As a Senior Implementation Lead, you'll be a robust, strategic leader and strong communicator with advanced skills in operational and programme management, planning and implementation.
It is important that the post holder has specialised technical expertise in the current workforce solution (ESR) to facilitate engagement with stakeholders and maintain credible influence whilst managing cross-functional relationships.
Accountabilities Include:
* Provide strategic leadership.
* Establish and maintain governance standards and adapt processes based on feedback to ensure ongoing success.
* Develop frameworks and oversee resourcing for readiness and implementation support for User Organisations.
* Lead readiness assessments with User Organisations to identify opportunities for ESR optimisation aligned with their workforce goals.
* Co-develop strategic readiness frameworks with the future workforce solution supplier.
* Manage implementation phases, ensuring smooth transition and risk mitigation during rollout.
* Build and maintain strategic relationships with key stakeholders, including NHS regions, User Organisations, and the solution supplier.
* Influence executive leadership to ensure commitment and support for transition to the future workforce solution.
* Oversee data quality and develop reporting frameworks to monitor the performance of the current system and future implementation.
* Lead and inspire the regional Readiness and Implementation team.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.
Person Specification
Qualifications
Essential
* Post-graduate qualification (or equivalent) in programme management, or a related discipline.
Desirable
* Leadership qualification level 5 or above
* Project Management qualification (e.g., PRINCE2, PMP) or Change Management (e.g., PROSCI).
* Certification in Data Analytics or Data Management (e.g., Certified Analytics Professional)
Personal Qualities, Knowledge and Skills
Essential
* Leadership and Team Management: Demonstrates strategic leadership and ability to manage and mentor a team.
* Project and Programme Management: Advanced skills in operational and programme management, project planning, and implementation.
* Stakeholder Engagement and Relationship-Building: Proven skills in building relationships and engaging stakeholders at senior executive leadership levels.
* Data Analysis and Insight: Proficiency in and oversight of data collection, data quality, and analysis.
* Change Management: Deep understanding of change management principles and methods.
* Communication and Influence: Excellent and adaptable communication skills.
* Current workforce solution: Specialised technical expertise in the current workforce solution (ESR).
Desirable
* Knowledge of Workforce Solutions/ERP Systems.
* Knowledge of the NHS landscape.
* Understanding of continuous improvement and change management methodologies.
Experience
Essential
* Extensive experience in a leadership role within an operational service delivery, programme management, or change management setting.
* Strong and proven track record in managing large-scale system implementations.
* Significant experience in stakeholder management and relationship-building at a senior executive level.
* Experience with data insight and reporting.
* Prior experience in setting up or establishing a new function or programme area within an organisation.
Desirable
* Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.
* Experience working in the NHS or public sector.
* Familiarity with continuous improvement and change management methodologies.
Seniority level
* Director
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Government Administration
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