One of our favourite BCorp clients are looking for an IT Service Delivery Manager to join their London based team. You will be taking responsibility for a high performing service desk function and managing key service delivery projects for this multi-award winning business.
Onsite at their north-west London offices daily initially moving towards 3 days a week you will play a key role in the success of the company and be able to take advantage of excellent work-life balance, career and skills development whilst working within an ambitious, supportive team.
What skills you'll be needing
* In-depth knowledge of office 365 including advanced configuration and deployment of applications using MDM tools.
* Technical understanding of Microsoft Defender for endpoint, defender for cloud and other Microsoft security products.
* Extensive experience of Intune and Azure environments and how to support them.
* Excellent networking and security knowledge with experience in deploying and configuring SASE solutions.
* Expert understanding of ticketing best practices and ITIL processes.
* Ability to inspire the service desk team, build a proactive learning environment, implementing industry best practice to improve ways of working.
* Technical expertise in multiple ticketing systems, with extensive experience in ServiceNow designing and developing the solution.
* Experience managing and growing a team to support an expanding user base including external users associated with partner organizations.
* Excellent project management skills and a hands-on approach to executing transformational projects.
What you'll be doing
The candidate for this role should be technically excellent, with a strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team.
* Managing and mentoring the IT support team. This includes overseeing the performance of first and second line support teams, providing technical guidance, and ensuring team members are well-equipped to handle their responsibilities.
* Monitor ticket flow, ensuring timely resolution of issues, and maintaining high levels of customer service.
* Develop ServiceNow ITSM to automate processes and provide a scalable solution using industry best practices.
* Project Management: Collaborating whilst managing numerous stakeholders’ expectations to understand departmental challenges whilst providing scalable solutions.
* Develop spending strategy to maintain budgetary spend within defined parameters.
* Define, manage and execute new IT projects to modernize and keep the business ahead of the curve for modern business, IT maintaining a cloud first approach.
What you'll get in return for your talents
You can expect a competitive salary (£60-70K) as well as bonus/commission scheme, generous holidays, staff product discounts, enhanced maternity/paternity leave, private medical insurance, pension and much more. There’s a fantastic opportunity to play a big part in the continued success and growth of a well-known international brand about to go through an exciting digital transformation. There’s considerable career and skills development focus within an ethically driven organization leading the way on sustainability.
What's next
Like the sound of this one? Send in your CV now for immediate consideration.
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