Tudor Employment Agency are currently recruiting for a Office Assistant to work for our client based in Cannock.
The suitable candidate will need to deal with customer enquiries received from the Contact Centre, by digital self-serve portal, phone, e-mail, in writing & face to face within corporate timescales.
Key Responsibilities:
* Conduct home visits to verify housing applications and check for any issues or fraud
* Provide advice on housing applications, tenancy matters, and mutual exchanges
* Process medical and social need referrals related to housing applications
* Manage void properties, including key handling, utility administration, and tenancy terminations
* Organize and conduct property viewings for prospective tenants
* Prepare tenancy agreements, carry out sign-ups, and handle post-sign-up administration
* Assist customers with digital housing applications (e.g., HomeSwapper, SwapTracker)
* Identify and report issues with hard-to-let properties
* Support the Allocations Team with data collection, reporting, and administrative tasks
* Handle customer inquiries via phone, email, and in person, ensuring timely responses
* Provide rent collection support, affordability advice, and manage arrears processes
What We’re Looking For:
* Experience in housing, lettings, or tenancy support
* Strong communication and customer service skills
* Ability to manage multiple tasks and work with di...