Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details Business Development Manager, Arcades (Initial 12 month fixed term contract)
Field-Based (regular travel, including to Head Office once a week)
Annual salary + car allowance, bonus and benefits
Interim day rate also considered
Ready to level up your career? At Haven, we’re on a mission to create exciting arcade experiences that meet our Guest needs, and we need a data-driven expert to help maximise arcades performance. As Business Development Manager, Arcades, you’ll optimise space and revenue across our arcade estate, working with internal teams, operator partners, and park teams to drive sales and deliver our 5-year growth strategy.
You’ll analyse data, identify trends, and refine machine placements to boost performance. Overseeing space optimisation projects, you’ll ensure everything from layouts to air handling is set for success. Plus, you’ll help shape the future of arcades at Haven, exploring innovations like hybrid payments and dynamic pricing.
If you have arcade operations experience, a passion for data, and a knack for driving results, we’d love to hear from you!
What you’ll be doing:
- Data & Insights : Working with Business Intelligence, Finance, and Proposition teams to develop insights on arcade performance, set KPIs, and support machine and category heat mapping. Enhancing Tableau reporting and transition from legacy systems.
- Space & Revenue Optimisation : Leading arcade space optimisation across all parks, analysing machine categories, prioritising parks, and ensuring all departments (Facilities, Digital, etc.) are aligned. Monitoring and refining strategies based on performance data.
- Operational Support & Collaboration : Acting as the main point of contact for Park Teams and Operator Partners, providing account management, admin, and finance support. Building relationships with key stakeholders to ensure smooth daily operations and successful project rollouts.
- Arcade Performance & Experience : Visiting top-performing parks to ensure optimal setups, oversee heat map processes, and support in-season enhancements. Work closely with park teams to drive engagement and execution of arcade initiatives.
- Health & Safety Compliance : Strengthening H&S collaboration with Arcade Operators, lead quarterly reviews, update risk assessments and SOPs, develop an arcade H&S strategy, and refine security and key management policies.
What we’d like you to bring:
- Experience as an account manager or operations manager in the electronic leisure / arcades industry – this is a must have requirement
- Strong analytical skills
- Strong influencing and negotiating skills
- The ability to create strategic plans that balance guest, team, and business drivers
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us.. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.