Job summary The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times. The post will involve a combination of patient contact (face to face and on the telephone), consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department. Reliability, flexibility and a good team spirit are essential to the role. The role is predominantly office based but cover will be required for the Front of House reception, Eye Clinic reception, File room and back office as necessary. This job is the first port of call to cover areas in episodes of annual leave or sickness. Main duties of the job Predominantly dealing with the general administration of the Ophthalmology Department within the Treatment Centre of Queens Hospital Burton. Varied day to day tasks dealing with patient appointments and queries. Providing cover in other areas of the team when required. Closing date of applications: 20th November 2024 Interview date: 4th December 2024 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata pa Contract Permanent Working pattern Part-time Reference number 320-SURG-BUR-1047-B Job locations Queens Hospital Burton Belvedere Road Burton on Trent DE13 0RB Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Experience Essential Ability to work on own or as part of a team - evidence both Experience of working within customer service Desirable Previous experience of working within a similar environment Knowledge Essential English and Math's GCSE Grade C or above (or equivalent qualification) Computer literate with good keyboard skills Clerical/Admin Skills Skills Essential Ability to remain calm and confident Organisational skills Ability to work in a busy environment Ability to meet deadlines Person Specification Experience Essential Ability to work on own or as part of a team - evidence both Experience of working within customer service Desirable Previous experience of working within a similar environment Knowledge Essential English and Math's GCSE Grade C or above (or equivalent qualification) Computer literate with good keyboard skills Clerical/Admin Skills Skills Essential Ability to remain calm and confident Organisational skills Ability to work in a busy environment Ability to meet deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Queens Hospital Burton Belvedere Road Burton on Trent DE13 0RB Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)