Customer Service Manager Maternity Cover
* Maternity cover (Fixed-term contract, approx. 12 months).
* Full-time, office-based role
* Location: Ware
* Salary: £35,000 to £42,000, depending upon experience
Are you a dynamic and inspiring Customer Service Manager looking for your next challenge? Do you thrive in fast-paced logistics environments and love coaching and mentoring teams to success? If so, weve got the perfect opportunity for you!
My client is a growing company that prides itself on delivering exceptional customer service. With a strong reputation in their industry, they ensure smooth operations and first-class customer interactions at every stage of the supply chain. Right now, were looking for an experienced Customer Service Manager to lead and support the fantastic team while our current manager is on maternity leave. As we continue to expand, there may be further opportunities beyond this contract for the right candidate.
The Role
As our Customer Service Manager, you will be responsible for leading a team of customer service professionals, ensuring they have the guidance, support, and motivation they need to excel. Your role will involve:
1. Coaching & Mentoring: Developing the teams skills and confidence, helping them navigate challenges effectively.
2. Performance Management: Monitoring performance, setting objec...